Multi-Unit Restaurant Leader: Grow Sales & Service

Baskin-Robbins; Missouri City (TX); On-site; USD 80,000 - 110,000; Full time

Job summary

Baskin-Robbins is seeking a Multi Unit Restaurant Manager to lead a portfolio of 5-8 locations in the Texas area. The MUL provides leadership, coaching and direction to restaurant teams to ensure excellent operations and guest service.

You will work with franchise owners and managers to set sales goals, analyze performance, and implement Brand initiatives, training, and new product rollouts. Strong communication and analytical skills are essential for success.

Qualifications

• Fluent in spoken and written English.
• Basic computer skills.
• Basic math and financial management.
• 3 years previous multi-unit or similar experience in retail, restaurant or hospitality.
• College degree preferred.

Responsibilities

• Able to perform all duties of restaurant team members and restaurant managers.
• Ensure all restaurants in their portfolio are meeting Brand operational standards and food safety standards.
• Analyze restaurant sales and drive improvement in restaurant operations, execution, sales and profitability.
• Understand local marketing area and competitor trends.
• Establish sales and service goals with franchise owners and restaurant managers.
• Provides great guest service and resolves issues.
• Lead team meetings.
• Deliver training to restaurant managers on a variety of topics including marketing windows and LTOs and Brand initiatives.
• Ensure that restaurants correctly execute new products and processes in a marketing window.
• Develop business plans for their portfolio and develop action plans with franchise owners.
• Drive a clear vision and clearly communicates to the team.
• Engages with Dunkin’ Brands Field Operations team as appropriate.
• Recruit, hire, onboard and develop restaurant managers.
• Plan, monitor, appraise and review restaurant employee performance.
• Manage and coordinate the Restaurant Management team to support their restaurant performance & execution.
• Coach Restaurant Managers to drive sales, improve profitability and guest satisfaction.

Skills

Analytical skills

Business acumen

Team leadership

Customer focus

Change readiness

Guest service

Training & development

Time management

Problem solving

Education

3 years multi-unit or similar experience

College degree preferred

Job description

Baskin-Robbins is seeking a Multi Unit Restaurant Manager to lead a portfolio of 5-8 locations in the Texas area. The MUL provides leadership, coaching and direction to restaurant teams to ensure excellent operations and guest service.

You will work with franchise owners and managers to set sales goals, analyze performance, and implement Brand initiatives, training, and new product rollouts. Strong communication and analytical skills are essential for success.