Multi-Unit Operations Director - NYC Restaurants (Bonus Eligible)

Rosa Mexicano; New York (NY); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Quarterly performance-based bonus

Job summary

Rosa Mexicano in New York is seeking a Director of Operations to oversee day-to-day and long-term success across multiple locations. You will drive brand standards, financial performance, and team development while traveling up to 80% in the NYC market.

The role focuses on strategic growth, SOP enforcement, and delivering exceptional guest experiences across all units, with a quarterly performance-based bonus and a comprehensive benefits package.

Qualifications

• 7+ years of progressive restaurant operations experience, including multi-unit leadership.
• Proven success managing P&Ls and driving operational results.
• Strong leadership, coaching, and people-development skills.
• Deep understanding of restaurant financials, labor management, and food safety standards.
• Excellent communication, organizational, and problem-solving abilities.
• Ability to travel regularly between locations.
• Proficiency with restaurant systems (POS, scheduling, inventory, reporting platforms).

Responsibilities

• Oversee daily operations for multiple restaurant locations, ensuring consistency in service, food quality, cleanliness, and safety.
• Develop and enforce standard operating procedures (SOPs) and best practices across all units.
• Identify operational inefficiencies and implement solutions to improve performance and profitability.
• Ensure compliance with all federal, state, and local health, labor, and safety regulations.
• Own P&L performance for assigned locations.
• Monitor KPIs including labor, food cost, sales, turnover, and guest satisfaction.
• Partner with finance and leadership to develop budgets, forecasts, and cost-control strategies.
• Drive revenue growth through operational execution and strategic initiatives.
• Lead, coach, and develop General Managers.
• Build a strong leadership bench through hiring, training, succession planning, and performance management.
• Foster a positive, accountable, and inclusive culture aligned with company values.
• Partner with HR on employee relations, compliance, and engagement initiatives.
• Ensure a consistently exceptional guest experience across all locations.
• Address escalated guest issues and implement preventive measures.
• Uphold brand standards and lead initiatives to improve guest satisfaction and loyalty.
• Support new restaurant openings, remodels, and market expansions.
• Collaborate with cross-functional teams (HR, Marketing, Finance, IT) to execute company initiatives.
• Analyze market trends and operational data to inform strategic decisions.

Skills

Multi-unit leadership

P&L management

Leadership coaching

Hospitality operations

Strategic planning

Financial acumen

Communication

Tools

POS systems

Scheduling software

Inventory systems

Job description

Rosa Mexicano in New York is seeking a Director of Operations to oversee day-to-day and long-term success across multiple locations. You will drive brand standards, financial performance, and team development while traveling up to 80% in the NYC market.

The role focuses on strategic growth, SOP enforcement, and delivering exceptional guest experiences across all units, with a quarterly performance-based bonus and a comprehensive benefits package.