Multi-Unit Hospitality Operations Leader

Empowered Hospitality; New York (NY); On-site; USD 150,000 - 230,000; Full time

Job summary

Empowered Hospitality in New York City seeks a Director of Operations to lead a growing multi-unit restaurant group. The role focuses on strategic leadership, team development, and driving operational excellence across locations.

You will partner with executive leadership to shape initiatives, develop high-performing teams, and ensure exceptional guest experiences in a dynamic hospitality environment.

Qualifications

• Leadership and team development experience in multi-unit hospitality.
• Passion for guest experience and hospitality excellence.
• Proven ability to drive operational performance and accountability.
• Strong financial and business acumen.
• Experience building scalable systems, processes, and standards.
• Excellent communication and problem-solving skills.

Responsibilities

• Oversee operational performance across multiple locations.
• Coach and develop General Managers and leadership teams.
• Drive service consistency and execution.
• Monitor business performance and identify improvement opportunities.
• Partner with executive leadership on strategic initiatives.
• Support training and growth across the organization.

Skills

Leadership

Guest experience

Operational performance

Financial acumen

Systems & processes

Communication & problem solving

Job description

Empowered Hospitality in New York City seeks a Director of Operations to lead a growing multi-unit restaurant group. The role focuses on strategic leadership, team development, and driving operational excellence across locations.

You will partner with executive leadership to shape initiatives, develop high-performing teams, and ensure exceptional guest experiences in a dynamic hospitality environment.