Director of Operations

Rosa Mexicano; New York (NY); Presencial; USD 150.000 - 210.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Quarterly performance-based bonus

Descripción de la vacante

Rosa Mexicano in New York is seeking a Director of Operations to oversee day-to-day and long-term success across multiple locations. You will drive brand standards, financial performance, and team development while traveling up to 80% in the NYC market.

The role focuses on strategic growth, SOP enforcement, and delivering exceptional guest experiences across all units, with a quarterly performance-based bonus and a comprehensive benefits package.

Formación

• 7+ years of progressive restaurant operations experience, including multi-unit leadership.
• Proven success managing P&Ls and driving operational results.
• Strong leadership, coaching, and people-development skills.
• Deep understanding of restaurant financials, labor management, and food safety standards.
• Excellent communication, organizational, and problem-solving abilities.
• Ability to travel regularly between locations.
• Proficiency with restaurant systems (POS, scheduling, inventory, reporting platforms).

Responsabilidades

• Oversee daily operations for multiple restaurant locations, ensuring consistency in service, food quality, cleanliness, and safety.
• Develop and enforce standard operating procedures (SOPs) and best practices across all units.
• Identify operational inefficiencies and implement solutions to improve performance and profitability.
• Ensure compliance with all federal, state, and local health, labor, and safety regulations.
• Own P&L performance for assigned locations.
• Monitor KPIs including labor, food cost, sales, turnover, and guest satisfaction.
• Partner with finance and leadership to develop budgets, forecasts, and cost-control strategies.
• Drive revenue growth through operational execution and strategic initiatives.
• Lead, coach, and develop General Managers.
• Build a strong leadership bench through hiring, training, succession planning, and performance management.
• Foster a positive, accountable, and inclusive culture aligned with company values.
• Partner with HR on employee relations, compliance, and engagement initiatives.
• Ensure a consistently exceptional guest experience across all locations.
• Address escalated guest issues and implement preventive measures.
• Uphold brand standards and lead initiatives to improve guest satisfaction and loyalty.
• Support new restaurant openings, remodels, and market expansions.
• Collaborate with cross-functional teams (HR, Marketing, Finance, IT) to execute company initiatives.
• Analyze market trends and operational data to inform strategic decisions.

Conocimientos

Multi-unit leadership

P&L management

Leadership coaching

Hospitality operations

Strategic planning

Financial acumen

Communication

Herramientas

POS systems

Scheduling software

Inventory systems

Descripción del empleo

As a growing and dynamic restaurant group, we are always looking for people who share our passion for hospitality! At Rosa Mexicano, we are dedicated to the uncompromising quality of food, service, and profit while taking care of our team members and guests. Apply today to be a part of the rich Rosa Mexicano history!

The Director of Operations is responsible for overseeing day-to-day and long-term operational success across multiple restaurant locations. This role ensures consistent execution of brand standards, financial performance, guest experience, and team development while driving operational excellence and scalable growth. This position serves as a strategic partner to senior leadership while remaining deeply connected to field operations. The ideal candidate will be based in the NYC market, with the ability to travel up to 80%.

This position is eligible for a quarterly performance-based bonus, tied to the achievement of key operational and financial goals. Rosa Mexicano offers a culture that celebrates teamwork, diversity, and genuine hospitality. We provide a competitive and comprehensive benefits package that supports our leaders both at work and beyond.

Key Responsibilities

Operational Leadership

Oversee daily operations for multiple restaurant locations, ensuring consistency in service, food quality, cleanliness, and safety

Develop and enforce standard operating procedures (SOPs) and best practices across all units

Identify operational inefficiencies and implement solutions to improve performance and profitability

Ensure compliance with all federal, state, and local health, labor, and safety regulations

Financial & Performance Management

Own P&L performance for assigned locations

Monitor key performance indicators (KPIs) including labor, food cost, sales, turnover, and guest satisfaction

Partner with finance and leadership to develop budgets, forecasts, and cost-control strategies

Drive revenue growth through operational execution and strategic initiatives

People & Culture

Lead, coach, and develop General Managers

Build a strong leadership bench through hiring, training, succession planning, and performance management

Foster a positive, accountable, and inclusive culture aligned with company values

Partner with HR on employee relations, compliance, and engagement initiatives

Guest Experience & Brand Standards

Ensure a consistently exceptional guest experience across all locations

Address escalated guest issues and implement preventive measures

Uphold brand standards and lead initiatives to improve guest satisfaction and loyalty

Strategic Growth & Execution

Support new restaurant openings, remodels, and market expansions

Collaborate with cross-functional teams (HR, Marketing, Finance, IT) to execute company initiatives

Analyze market trends and operational data to inform strategic decisions

Qualifications

• 7+ years of progressive restaurant operations experience, including multi-unit leadership

• Proven success managing P&Ls and driving operational results

• Strong leadership, coaching, and people-development skills

• Deep understanding of restaurant financials, labor management, and food safety standards

• Excellent communication, organizational, and problem-solving abilities

• Ability to travel regularly between locations

• Proficiency with restaurant systems (POS, scheduling, inventory, reporting platforms)

Rosa Mexicano provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.