Director of Operations

Empowered Hospitality; New York (NY); On-site; USD 150,000 - 230,000; Full time

Job summary

Empowered Hospitality in New York City seeks a Director of Operations to lead a growing multi-unit restaurant group. The role focuses on strategic leadership, team development, and driving operational excellence across locations.

You will partner with executive leadership to shape initiatives, develop high-performing teams, and ensure exceptional guest experiences in a dynamic hospitality environment.

Qualifications

• Leadership and team development experience in multi-unit hospitality.
• Passion for guest experience and hospitality excellence.
• Proven ability to drive operational performance and accountability.
• Strong financial and business acumen.
• Experience building scalable systems, processes, and standards.
• Excellent communication and problem-solving skills.

Responsibilities

• Oversee operational performance across multiple locations.
• Coach and develop General Managers and leadership teams.
• Drive service consistency and execution.
• Monitor business performance and identify improvement opportunities.
• Partner with executive leadership on strategic initiatives.
• Support training and growth across the organization.

Skills

Leadership

Guest experience

Operational performance

Financial acumen

Systems & processes

Communication & problem solving

Job description

Empowered Hospitality is seeking a Director of Operations for one of our hospitality clients in New York City.

This growing restaurant group is known for its innovative dining concepts, strong culture, and commitment to exceptional hospitality. We're seeking a strategic and hands‑on leader to drive operational excellence, develop teams, and support the continued growth of a dynamic multi‑unit business.

What We're Looking For

• Strong leadership and team development skills
• A passion for hospitality and guest experience
• Experience driving operational performance and accountability
• Strong financial and business acumen
• Ability to develop systems, processes, and standards that support growth
• Excellent communication and problem‑solving skills

What You'll Do

• Oversee operational performance across multiple locations
• Coach and develop General Managers and leadership teams
• Drive consistency in service and execution
• Monitor business performance and identify opportunities for improvement
• Partner with executive leadership on strategic initiatives
• Support training, development, and growth across the organization

What Our Client Offers

• Competitive compensation and benefits
• Opportunity to join a growing and innovative hospitality group
• Collaborative and entrepreneurial culture
• High level of visibility and impact
• Opportunity to help shape the future of the organization

Empowered Hospitality and our client are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees.