Multi-Unit District Leader — QSR Operations & People

Baskin-Robbins; Dallas (TX); On-site; USD 95,000 - 135,000; Full time

Job summary

Baskin-Robbins is seeking a District Manager of Operations to oversee 6–8 Dunkin restaurants, driving top-notch operational standards for quality food while recruiting, hiring, and developing a team focused on exceptional guest experiences to grow sales and traffic.

Based in Dallas, you will travel between stores, plan 30/60/90/180 day actions, and model the Brand’s culture while ensuring brand standards and profitability.

Qualifications

• Building Effective Teams – put the right people in the right places.
• Guest Focus – anticipate and understand guests’ needs and exceed their expectations.
• Developing Direct Reports and Others – provide honest feedback to team members, actively coaching and supporting them to achieve personal and professional goals.
• Strong communication skills and pc proficiency with MS Office and Excel spreadsheets.
• Strong decision-making ability with passion for results for delivering on commitments.
• Problem Solving and Decision Making – make good decisions based on analysis, experience and judgment.
• Proficiency in math and financial management, budgeting, knowledge of P&L Statements
• 3 years multi-unit restaurant, QSR Industry, or retail management experience with strong supervisory experience.

Responsibilities

• Recruit / Interview / Hire / Orientate - maintain bench plan looking at 30/90/180
• Develop good hiring habits and training excellence in each GM / AM to improve Ops
• Communicate expectations along with Best Determined Practice and celebrate wins
• Establish open-door communication and ask good questions to uncover anomalies
• Collaborate with Brand employees while embracing and model QBG RAISE culture and nourish positivity
• Collaborate, Mentor, share, and inspire other DMs by sharing experience and success Teach & Coach sound financial practices to impact Sales, COGs, Labor & Controllables
• Evaluate PC based on KPIs and build plan to achieve same through Manager & Team Create Community involvement and LSM projects targeted to stores in need as Conduct CMX audits to highlight opportunity and drive all QBG & Brand standards

Skills

Team leadership

Guest focus

Coaching & development

Communication

Financial acumen

Decision making

Problem solving

MS Office

Tools

MS Office Suite

Excel

Job description

Baskin-Robbins is seeking a District Manager of Operations to oversee 6–8 Dunkin restaurants, driving top-notch operational standards for quality food while recruiting, hiring, and developing a team focused on exceptional guest experiences to grow sales and traffic.

Based in Dallas, you will travel between stores, plan 30/60/90/180 day actions, and model the Brand’s culture while ensuring brand standards and profitability.