Regional Restaurant Operations Leader

Baskin-Robbins; North Chicago (IL); On-site; USD 90,000 - 130,000; Full time

Job summary

Baskin-Robbins franchisee in the United States seeks a District Manager to lead a network of Dunkin-Donuts/Baskin-Robbins stores. You will drive customer satisfaction, control costs, ensure OSHA and safety standards, and coach store managers to achieve consistent operational excellence.

You will analyze reports, set performance goals, and partner with GMs to grow sales year over year. Frequent travel across markets is required; strong leadership, communication, and staff development are

Qualifications

• 3–5 years of successful operational management experience in the fast casual restaurant industry.
• High school diploma or equivalent.
• Strong time management/problem solving skills.
• Ability to become trained across a wide spectrum of competencies (operations, marketing, store financials).
• Financial or math stills need to be here.
• Strong written, verbal, and interpersonal communication skills to positively influence others.
• Demonstrated track record of workplace achievement in the selection, coaching, and development of managerial employees.
• Proven ability to drive financial performance, customer and employee satisfaction.
• Must have strong understanding of P&L statements, cost of goods, labor and scheduling, tools to track performance.
• Must be computer literate and familiar with restaurant management software (Microsoft Office).

Responsibilities

• Provides leadership for each store manager in the market to ensure customer satisfaction.
• Leads the way by working with each General Manager to deliver restaurant controllable profit and meet targeted flow-thru goals in each restaurant.
• Utilizes available reports to identify opportunities, encourages a top-line orientation through operational focus, and ensures that correct operational procedures are followed.
• Partners with each GM to continuously grow sales and increase sales over the previous year.
• Accountable for coaching and training store management teams to maximize operational excellence. Supports training initiatives, is involved in process for new employee orientation, and monitors training processes to ensure quality training of team members and managers.
• Aggressively develops and maintains store staffing levels. Maintains full management staffing for each restaurant and commits to the selection programs and processes.
• Manages to execute the highest standards of OSHA, local health and safety codes, and company safety and security policy.
• Champions recognition and motivation efforts throughout the market.
• Works to create and maintain a safe environment for both employees and customers.
• Exhibits ownership when working with management teams to resolve Repairs & Maintenance issues, determines causes, identifies trends, and communicate issues forward.

Skills

Leadership

Time management

Problem solving

Communication

Coaching

Training

Staff development

Financial performance

P&L understanding

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Baskin-Robbins franchisee in the United States seeks a District Manager to lead a network of Dunkin-Donuts/Baskin-Robbins stores. You will drive customer satisfaction, control costs, ensure OSHA and safety standards, and coach store managers to achieve consistent operational excellence.

You will analyze reports, set performance goals, and partner with GMs to grow sales year over year. Frequent travel across markets is required; strong leadership, communication, and staff development are