Multi-Unit Bakery Operations Leader - Night Shift Ready

Insomnia Cookies

San Francisco (CA)

On-site

USD 70,000 - 75,000

Full time

14 days+
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Benefits offered by this job

Competitive base + quarterly bonus
Monthly cellphone stipend
Medical, dental, vision & more
401K with matching
Paid vacation, Insomniac Days, Sick时间
Free cookies, swag

Job summary

Insomnia Cookies is seeking a Senior Store Operations Manager to oversee the San Francisco & East Bay bakeries. You will lead multiple locations, build teams, foster culture, and ensure consistent brand execution across sites with a focus on service, quality, and profitability.

You will hire and develop hourly staff, drive strong hospitality, and mentor Assistant Bakery Operations Managers. The role requires open availability for late shifts and travel between locations within the portfolio.

Qualifications

  • 3+ years of management/leadership experience in high volume hospitality, restaurant, or retail

Responsibilities

  • Oversee day-to-day operations across 2+ bakery locations, ensuring brand, service, and quality standards
  • Hire, coach, and develop a diverse part-time hourly staff across multiple locations
  • Lead service components including food quality, customer service, cleanliness, and store appearance
  • Maintain a strong culture of excellence across all managed bakeries
  • Manage inventory, labor, and cost controls across stores
  • Analyze P&L and performance data to identify trends and share best practices

Skills

Leadership
Multi-unit management
Customer service
People management
Hospitality
Emotional intelligence

Tools

MS Outlook
Excel
MS Teams
Applicant Tracking System
POS software

Job description

Insomnia Cookies is seeking a Senior Store Operations Manager to oversee the San Francisco & East Bay bakeries. You will lead multiple locations, build teams, foster culture, and ensure consistent brand execution across sites with a focus on service, quality, and profitability.

You will hire and develop hourly staff, drive strong hospitality, and mentor Assistant Bakery Operations Managers. The role requires open availability for late shifts and travel between locations within the portfolio.

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