Multi-Unit Bakery Operations Leader - Night Shift Ready

Insomnia Cookies; San Francisco (CA); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Competitive base + quarterly bonus

Monthly cellphone stipend

Medical, dental, vision & more

401K with matching

Paid vacation, Insomniac Days, Sick时间

Free cookies, swag

Job summary

Insomnia Cookies is seeking a Senior Store Operations Manager to oversee the San Francisco & East Bay bakeries. You will lead multiple locations, build teams, foster culture, and ensure consistent brand execution across sites with a focus on service, quality, and profitability.

You will hire and develop hourly staff, drive strong hospitality, and mentor Assistant Bakery Operations Managers. The role requires open availability for late shifts and travel between locations within the portfolio.

Qualifications

• 3+ years of management/leadership experience in high volume hospitality, restaurant, or retail

Responsibilities

• Oversee day-to-day operations across 2+ bakery locations, ensuring brand, service, and quality standards
• Hire, coach, and develop a diverse part-time hourly staff across multiple locations
• Lead service components including food quality, customer service, cleanliness, and store appearance
• Maintain a strong culture of excellence across all managed bakeries
• Manage inventory, labor, and cost controls across stores
• Analyze P&L and performance data to identify trends and share best practices

Skills

Leadership

Multi-unit management

Customer service

People management

Hospitality

Emotional intelligence

Tools

MS Outlook

Excel

MS Teams

Applicant Tracking System

POS software

Job description

Insomnia Cookies is seeking a Senior Store Operations Manager to oversee the San Francisco & East Bay bakeries. You will lead multiple locations, build teams, foster culture, and ensure consistent brand execution across sites with a focus on service, quality, and profitability.

You will hire and develop hourly staff, drive strong hospitality, and mentor Assistant Bakery Operations Managers. The role requires open availability for late shifts and travel between locations within the portfolio.