Multi-Site Urgent Care Operations Leader

Yale-New-Haven-Health-Urgent-Care; Ridgefield (CT); Vor Ort; USD 75.000 - 88.000; Vollzeit

Zusammenfassung

Yale New Haven Health Urgent Care seeks an Associate Area Operations Manager to oversee operations at the Ridgefield, CT and Somers, NY centers. You will provide leadership, coaching, and oversight, partnering with clinical leadership to drive patient satisfaction, team engagement, and business performance.

You will monitor metrics, support staffing, and ensure compliance while maintaining a patient-focused culture across sites.

Qualifikationen

• Experience leading and developing teams in a healthcare setting.
• Strong analytical and problem-solving skills with the ability to interpret performance metrics and identify trends.
• Excellent communication, relationship-building, and leadership abilities.
• Proven ability to coach, develop, and motivate team members.
• Proficiency with Microsoft Office applications.

Aufgaben

• Provide leadership and support to team members across multiple urgent care centers.
• Foster a positive, accountable, and patient-focused culture.
• Monitor operational and financial performance metrics and identify opportunities for improvement.
• Partner with clinical, training, HR, and operational leaders to support staffing, development, and organizational initiatives.
• Coach team members to achieve performance goals and maintain high levels of engagement.
• Ensure compliance with regulatory, safety, and accreditation standards.
• Address patient and employee concerns and facilitate timely resolution.
• Drive operational consistency, process improvement, and service excellence across assigned centers.
• Maintain a regular presence at both locations and support occasional evening or weekend business needs.

Kenntnisse

Team leadership

Analytical skills

Communication

Coaching

MS Office

Driver's license

Ausbildung

Bachelor's degree in Business, Healthcare Administration, Operations Management, or a related field

Jobbeschreibung

Yale New Haven Health Urgent Care seeks an Associate Area Operations Manager to oversee operations at the Ridgefield, CT and Somers, NY centers. You will provide leadership, coaching, and oversight, partnering with clinical leadership to drive patient satisfaction, team engagement, and business performance.

You will monitor metrics, support staffing, and ensure compliance while maintaining a patient-focused culture across sites.