Urgent Care Training & Compliance Specialist

PhysicianOne Urgent Care; Ridgefield (CT); On-site; USD 55,000 - 68,000; Full time

Job summary

Yale New Haven Health Urgent Care is seeking an Associate Training & Compliance Coordinator to support Ridgefield, CT and Somers, NY urgent care centers. This role focuses on training, coaching, quality, and operational excellence while advancing leadership skills in a fast-paced clinical environment.

You will onboard and train clinical staff, provide real-time coaching, and collaborate with leaders to close skill gaps.

Qualifications

• Experience working in a healthcare setting.
• Ability to train, coach, mentor, or educate team members.
• Excellent communication, interpersonal, and relationship-building skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to balance multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office applications.
• Valid driver's license and ability to travel regularly between assigned locations.

Responsibilities

• Assist onboarding and training of new clinical team members.
• Provide real-time coaching, mentorship, and development to Medical Assistants, Medical Receptionists, and Radiologic Technologists.
• Collaborate with operational leaders to identify skill gaps and support team member growth.
• Conduct audits and site assessments to ensure compliance with standards.
• Monitor training completion, competency validation, and development activities.
• Promote best practices and consistency across locations.
• Deliver constructive feedback and support performance improvement initiatives.
• Assist with new processes, workflows, and initiatives.
• Maintain a visible presence in assigned centers as a resource.

Skills

Training

Coaching

Mentoring

Communication

Organization

MS Office

Travel

Education

Post-secondary education in healthcare/business/education

Tools

Microsoft Office

Job description

Yale New Haven Health Urgent Care is seeking an Associate Training & Compliance Coordinator to support Ridgefield, CT and Somers, NY urgent care centers. This role focuses on training, coaching, quality, and operational excellence while advancing leadership skills in a fast-paced clinical environment.

You will onboard and train clinical staff, provide real-time coaching, and collaborate with leaders to close skill gaps.