Multi-Site Urgent Care Operations Leader

PhysicianOne Urgent Care; Ridgefield (CT); On-site; USD 75,000 - 88,000; Full time

Job summary

Yale New Haven Health Urgent Care in Ridgefield, CT and Somers, NY seeks an Associate Area Operations Manager to oversee multi-site operations. You will lead teams, drive patient satisfaction, and partner with clinical and HR leaders to improve performance across locations.

The role emphasizes coaching, staffing, regulatory compliance, and a hands-on leadership presence in daily operations. This full-time position offers growth within a respected health system.

Qualifications

• Experience leading teams in healthcare settings.
• Strong analytical and problem-solving skills to interpret performance data.
• Excellent communication, relationship-building and leadership abilities.
• Proficiency with Microsoft Office applications.
• Valid driver's license and ability to travel regularly between locations.

Responsibilities

• Provide leadership and support to teams across multiple urgent care centers.
• Foster a positive, accountable, and patient-focused culture.
• Monitor operational and financial performance metrics and identify opportunities for improvement.
• Partner with clinical, training, HR, and operational leaders to support staffing and initiatives.
• Coach team members to achieve performance goals and maintain engagement.
• Ensure compliance with regulatory, safety, and accreditation standards.
• Address patient and employee concerns and facilitate timely resolution.
• Drive operational consistency and service excellence across assigned centers.
• Maintain a regular presence at both Ridgefield, CT and Somers, NY locations.

Skills

Leadership

Analytics

Communication

Coaching

Travel readiness

Driver's license

Education

Bachelor's degree in Business/Healthcare Administration/Operations Management

Tools

Microsoft Office

Job description

Yale New Haven Health Urgent Care in Ridgefield, CT and Somers, NY seeks an Associate Area Operations Manager to oversee multi-site operations. You will lead teams, drive patient satisfaction, and partner with clinical and HR leaders to improve performance across locations.

The role emphasizes coaching, staffing, regulatory compliance, and a hands-on leadership presence in daily operations. This full-time position offers growth within a respected health system.