Urgent Care Training & Compliance Specialist

Yale-New-Haven-Health-Urgent-Care; Ridgefield (CT); On-site; USD 55,000 - 68,000; Full time

Job summary

Yale New Haven Health Urgent Care is seeking an Associate Training & Compliance Coordinator to support Ridgefield, CT and Somers, NY urgent care centers. This role advances leadership through staff development, performance improvement, and compliance.

You will onboard and train clinical teams, coach staff in real time, and partner with leaders to close skill gaps while promoting operational excellence across locations.

Qualifications

• Experience working in a healthcare setting.
• Demonstrated ability to train, coach, mentor, or educate team members.
• Excellent communication, interpersonal, and relationship-building skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to balance multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office applications.
• Valid driver's license and ability to travel regularly between assigned locations.

Responsibilities

• Support the onboarding and training of new clinical team members.
• Provide real-time coaching, mentorship, and development to Medical Assistants, Medical Receptionists, and Radiologic Technologists.
• Partner with operational leaders to identify skill gaps and support team member growth.
• Conduct audits and site assessments to ensure compliance with organizational, clinical, and regulatory standards.
• Monitor training completion, competency validation, and professional development activities.
• Reinforce best practices and promote operational consistency across multiple locations.
• Deliver constructive feedback and support performance improvement initiatives.
• Assist with implementation of new processes, workflows, and organizational initiatives.
• Maintain a visible presence in assigned centers and serve as a resource for team members and leadership.

Skills

Healthcare experience

Training / coaching

Communication

Organizational skills

Multitasking

Travel readiness

Driver's license

Education

Post-secondary education in healthcare, business, education, or related field

Tools

Microsoft Office

Job description

Yale New Haven Health Urgent Care is seeking an Associate Training & Compliance Coordinator to support Ridgefield, CT and Somers, NY urgent care centers. This role advances leadership through staff development, performance improvement, and compliance.

You will onboard and train clinical teams, coach staff in real time, and partner with leaders to close skill gaps while promoting operational excellence across locations.