Multi-Site Resident Experience Coordinator

Harbor Group Management Company; Marlborough (MA); On-site; USD 42,000 - 65,000; Full time

Job summary

Harbor Group Management Company is seeking a Multi-Site Resident Services Coordinator to manage two or more properties, deliver exceptional resident service, and support daily operations across a multifamily community.

You will collaborate with the Property Manager, Leasing Specialists, and site teams to ensure a welcoming, well-organized living environment and to drive resident satisfaction and retention.

Qualifications

• High School Diploma or equivalent.
• Minimum one year of experience in leasing, sales, or customer service; property management experience preferred.
• Excellent organizational and communication skills.
• Proficient with Microsoft Office and Property Management software experience preferred.
• Availability to work occasional evenings or weekends for resident events.
• Valid driver’s license required (for operating golf carts if applicable).

Responsibilities

• Serve as the primary contact for resident support, addressing concerns and resolving issues with professionalism and urgency.
• Greet residents, prospects, and guests, providing assistance or tours as needed.
• Coordinate and support move-in and move-out processes, including scheduling elevator/load-in times and guest suite reservations.
• Manage and log package deliveries, ensuring timely resident notifications.
• Monitor and maintain amenity spaces, ensuring they are clean, stocked, and tour-ready at all times.
• Plan, execute, and promote engaging resident events and community-building initiatives.
• Develop monthly resident communications such as newsletters, event calendars, and flyers; manage resident portal postings.
• Maintain relationships with local vendors and service providers to offer resources and opportunities.
• Respond to and monitor the community email account with timely follow-up.
• Support leasing and marketing efforts, meet property goals, and contribute to strategy.
• Input on event budgets and manage program-related expenses.
• Maintain accurate resident call lists and distribute notices.
• Serve as liaison between residents and Property Manager, sharing feedback as appropriate.

Skills

Organizational skills

Communication skills

Customer service

Creative mindset

Event planning

Multitasking

Driver's license

Education

High School Diploma or equivalent

Tools

Microsoft Office

Property Management software

Job description

Harbor Group Management Company is seeking a Multi-Site Resident Services Coordinator to manage two or more properties, deliver exceptional resident service, and support daily operations across a multifamily community.

You will collaborate with the Property Manager, Leasing Specialists, and site teams to ensure a welcoming, well-organized living environment and to drive resident satisfaction and retention.