Multi-Site Resident Services Coordinator

Harbor Group Management Company; Marlborough (MA); On-site; USD 42,000 - 65,000; Full time

Job summary

Harbor Group Management Company is seeking a Multi-Site Resident Services Coordinator to manage two or more properties, deliver exceptional resident service, and support daily operations across a multifamily community.

You will collaborate with the Property Manager, Leasing Specialists, and site teams to ensure a welcoming, well-organized living environment and to drive resident satisfaction and retention.

Qualifications

• High School Diploma or equivalent.
• Minimum one year of experience in leasing, sales, or customer service; property management experience preferred.
• Excellent organizational and communication skills.
• Proficient with Microsoft Office and Property Management software experience preferred.
• Availability to work occasional evenings or weekends for resident events.
• Valid driver’s license required (for operating golf carts if applicable).

Responsibilities

• Serve as the primary contact for resident support, addressing concerns and resolving issues with professionalism and urgency.
• Greet residents, prospects, and guests, providing assistance or tours as needed.
• Coordinate and support move-in and move-out processes, including scheduling elevator/load-in times and guest suite reservations.
• Manage and log package deliveries, ensuring timely resident notifications.
• Monitor and maintain amenity spaces, ensuring they are clean, stocked, and tour-ready at all times.
• Plan, execute, and promote engaging resident events and community-building initiatives.
• Develop monthly resident communications such as newsletters, event calendars, and flyers; manage resident portal postings.
• Maintain relationships with local vendors and service providers to offer resources and opportunities.
• Respond to and monitor the community email account with timely follow-up.
• Support leasing and marketing efforts, meet property goals, and contribute to strategy.
• Input on event budgets and manage program-related expenses.
• Maintain accurate resident call lists and distribute notices.
• Serve as liaison between residents and Property Manager, sharing feedback as appropriate.

Skills

Organizational skills

Communication skills

Customer service

Creative mindset

Event planning

Multitasking

Driver's license

Education

High School Diploma or equivalent

Tools

Microsoft Office

Property Management software

Job description

Multi-Site Resident Services Coordinator

Job Title: Multi-Site Resident Services Coordinator

Division: Multifamily

Status: Non- Exempt

JOB SUMMARY

In the Multi-Site Resident Services Coordinator role, you will be responsible for maintaining two or more properties. The Resident Services Coordinator (RSC) plays a key role in enhancing resident satisfaction and retention in a multifamily community by delivering exceptional service, managing resident programs and communication, and supporting daily operations. This role serves as a primary point of contact for residents, working collaboratively with the Property Manager, Leasing Specialists, and the broader site team to ensure a vibrant, welcoming, and well-organized living environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by Harbor Group Management Company.

• Serve as the primary contact for resident support, addressing concerns and resolving issues with professionalism and urgency.
• Greet residents, prospects, and guests, ensuring a positive first impression and providing assistance or tours as needed.
• Coordinate and support the resident move-in and move-out processes, including scheduling elevator/load-in times and guest suite reservations.
• Manage and log package deliveries, ensuring timely resident notifications.
• Monitor and maintain amenity spaces, ensuring they are clean, stocked, and "tour-ready" at all times.
• Plan, execute, and promote engaging resident events, programs, and community-building initiatives using common areas and amenity spaces.
• Develop monthly resident communications such as newsletters, event calendars, and flyers; manage resident portal postings.
• Maintain strong relationships with local vendors, businesses, and service providers to offer relevant resources and exclusive resident opportunities.
• Respond to and monitor the community email account, collaborating with the team to ensure timely communication and follow-up.
• Support leasing and marketing efforts to meet property goals by assisting with tours, maintaining marketing materials, and contributing to strategy.
• Input on event budgets and manage program-related expenses to align with budgetary goals.
• Maintain accurate and current resident call lists and distribute resident notices as needed.
• Serve as a liaison between residents and the Property Manager, escalating issues and sharing feedback as appropriate.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• High School Diploma or equivalent.
• Minimum one year of experience in leasing, sales, or customer service; property management experience preferred.
• Excellent organizational and communication skills with the ability to manage multiple tasks and deadlines in a fast-paced environment.
• Proficient with Microsoft Office and Property Management software experience is preferred.
• Creative mindset with the ability to design and implement engaging community events and experiences.
• Must be customer-service oriented with the ability to interact professionally with residents and vendors.
• Availability to work occasional evenings or weekends for resident events.
• Valid driver's license required (for operating golf carts if applicable).

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