Multi-Site Property Manager Assistant: Leasing & Operations Lead

Harbor Group Management in; Belmont (MA); On-site; USD 52,000 - 70,000; Full time

Job summary

Harbor Group Management Company is seeking a Multi-Site Assistant Property Manager to support the Property Manager in day-to-day financial, operational, and administrative functions for a multi-family community.

You will handle resident relations, rent collection, leasing support, and financial reporting while coordinating with maintenance to ensure timely unit turns and service requests. The role requires strong customer service, software proficiency (Yardi/OneSite/MRI), and attention to detail.

Qualifications

• High School Diploma or equivalent.
• Minimum two years of experience in multifamily property management.
• Strong understanding of lease agreements, rent collection, and lease enforcement procedures.

Responsibilities

• Collect and post rent, fees, and other payments; manage delinquencies and implement collection procedures.
• Prepare daily bank deposits, reconcile bank accounts, and complete financial reporting tasks.
• Process accounts payable and vendor invoices; ensure proper coding, approvals, and reconciliation.
• Assist with month-end close-out procedures, general ledger postings, and security deposit accounting.
• Assist in leasing efforts including showing units, processing applications, and executing lease agreements.
• Support lease renewal programs and educate new and prospective residents on community policies.
• Shop competitive properties regularly to maintain market awareness.
• Respond promptly and professionally to resident complaints, service requests, and inquiries.
• Promote resident satisfaction and retention through excellent customer service and proactive communication.
• Circulate community notices and correspondence on a weekly, monthly, or as-needed basis.
• Use property management software (e.g., Yardi, OneSite, or MRI) for transaction entry, record keeping, and reporting.
• Ensure compliance with company policies, lease agreements, legal requirements, and fair housing laws.
• Assist with resident move-ins and move-outs, including lease term reviews, fee application, and disposition processing.
• Coordinate with the maintenance team to ensure timely unit turns and service requests.
• Act as on-site supervisor in the absence of the Property Manager.
• Assist in training and supervising property staff, delegating tasks as appropriate.
• Maintain open communication with ownership/management and provide community performance updates as needed.

Skills

Organizational skills

Communication skills

Customer service

Problem-solving

Independent work

Social media savvy

Driver's license

Education

High School Diploma or equivalent

Tools

Microsoft Office

Yardi

OneSite

MRI

Job description

Harbor Group Management Company is seeking a Multi-Site Assistant Property Manager to support the Property Manager in day-to-day financial, operational, and administrative functions for a multi-family community.

You will handle resident relations, rent collection, leasing support, and financial reporting while coordinating with maintenance to ensure timely unit turns and service requests. The role requires strong customer service, software proficiency (Yardi/OneSite/MRI), and attention to detail.