Multi-Site Resident Services Coordinator

Harbor Group Management Company; Boston (MA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive salaries & bonuses

Medical, Dental & Vision plans

401(k) with employer matching

Paid Time Off & holidays

Parental leave

Job summary

Harbor Group Management Company is seeking a Multi-Site Resident Services Coordinator to support two or more properties, delivering outstanding resident service and a welcoming living environment.

You will work closely with the Property Manager, Leasing Specialists, and site teams to manage resident programs, communications, events, and daily operations, ensuring satisfaction, retention, and smooth operations across multiple communities.

Qualifications

• High School Diploma or equivalent.
• At least 1 year of experience in leasing, sales, or customer service; PM experience preferred.
• Excellent organizational and communication skills in a fast-paced environment.
• Proficient with Microsoft Office; Property management software experience preferred.
• Creative mindset for designing and delivering community events.
• Customer-service oriented; able to interact with residents and vendors.
• Availability to work occasional evenings or weekends.
• Valid driver’s license required (for operating golf carts if applicable).

Responsibilities

• Serve as the primary contact for resident support and issue resolution.
• Greet residents, prospects, and guests; provide tours as needed.
• Coordinate move-in/out processes, elevator times, and guest suites.
• Manage package deliveries and resident notifications.
• Maintain amenity spaces and ensure tour-ready condition.
• Plan and promote resident events using common areas.
• Create monthly resident communications and manage portal posts.
• Develop relationships with local vendors to offer resources.
• Assist with tours and marketing materials to meet property goals.
• Monitor budgets for program expenses and track spend.
• Liaise between residents and Property Manager; relay feedback.

Skills

Leasing experience

Customer service

Organizational skills

Communication skills

Microsoft Office

Property management software

Creativity

Customer-focused

Evenings/weekends availability

Driver's license

Education

High School Diploma or equivalent

Job description

Harbor Group Management Company is a multi-billion dollar real estate investment and property management firm.

Multi-Site Resident Services Coordinator Division

As we continue to grow, we are looking for passionate, goal oriented, creative individuals with an entrepreneurial spirit and great communication skills. Harbor Group is dedicated to outstanding customer service and providing exquisite living experience for our residents. Multi-Site Resident Services Coordinator Job Title:

Multifamily Status

Non- Exempt JOB SUMMARY: In the Multi-Site Resident Services Coordinator role, you will be responsible for maintaining two or more properties. The Resident Services Coordinator (RSC) plays a key role in enhancing resident satisfaction and retention in a multifamily community by delivering exceptional service, managing resident programs and communication, and supporting daily operations. This role serves as a primary point of contact for residents, working collaboratively with the Property Manager, Leasing Specialists, and the broader site team to ensure a vibrant, welcoming, and well-organized living environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following but are not limited to the job specifications contained herein.

Additional duties or job functions that can be performed safely may be required as deemed necessary by Harbor Group Management Company.

• Serve as the primary contact for resident support, addressing concerns and resolving issues with professionalism and urgency.
• Greet residents, prospects, and guests, ensuring a positive first impression and providing assistance or tours as needed.
• Coordinate and support the resident move-in and move-out processes, including scheduling elevator/load-in times and guest suite reservations.
• Manage and log package deliveries, ensuring timely resident notifications.
• Monitor and maintain amenity spaces, ensuring they are clean, stocked, and "tour-ready" at all times.
• Plan, execute, and promote engaging resident events, programs, and community-building initiatives using common areas and amenity spaces.
• Develop monthly resident communications such as newsletters, event calendars, and flyers; manage resident portal postings.
• Maintain strong relationships with local vendors, businesses, and service providers to offer relevant resources and exclusive resident opportunities.
• Respond to and monitor the community email account, collaborating with the team to ensure timely communication and follow-up.
• Support leasing and marketing efforts to meet property goals by assisting with tours, maintaining marketing materials, and contributing to strategy.
• Input on event budgets and manage program-related expenses to align with budgetary goals.
• Maintain accurate and current resident call lists and distribute resident notices as needed.
• Serve as a liaison between residents and the Property Manager, escalating issues and sharing feedback as appropriate.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• High School Diploma or equivalent.
• Minimum one year of experience in leasing, sales, or customer service; property management experience preferred.
• Excellent organizational and communication skills with the ability to manage multiple tasks and deadlines in a fast-paced environment.
• Proficient with Microsoft Office and Property Management software experience is preferred.
• Creative mindset with the ability to design and implement engaging community events and experiences.
• Must be customer-service oriented with the ability to interact professionally with residents and vendors.
• Availability to work occasional evenings or weekends for resident events.
• Valid driver’s license required (for operating golf carts if applicable).

• Competitive Salaries & Bonuses
• Medical, Dental & Vision Plans
• 401(k) Plan with Employer Matching Contributions
• Paid Time Off (PTO) & 10+ Paid Holidays
• Paid Parental Leave
• Paid Birthday Off (Multifamily)
• Flexible Spending Accounts
• Company-Paid Long-Term Disability
• Company-Paid Life Insurance
• Short-Term Disability
• Health Savings Account with Employer Contributions
• Pre-Tax Commuter Benefit (Corporate)
• Wellness Perks
• FinFit Financial Wellness Program
• Legal Resources
• Employee Apartment Discount
• Employee Referral Program
• Employee Assistance Program
• Tuition Reimbursement
• Insta Pay Eligible
• Volunteer & Community Service Opportunities
• Employee Recognition & Awards Benefit eligibility will be determined at the time of hire. Eligibility for certain benefits may vary based on position, location, hours worked, and other qualifying criteria. Veteran Friendly This pre-employment application will be given every consideration, but its receipt does not imply that the applicant will be employed. Each question should be answered in a complete and accurate manner as no action can be taken on this application until all questions have been answered. Harbor Group Management is proudly an Equal Opportunity Employer EOE/M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.