Multi-Site Practice Director

100 Baystate Medical Center; United States; On-site; USD 108,000 - 147,000; Full time

Benefits offered by this job

403b retirement match

Education reimbursement

Health, dental, vision insurance

Continuing education support

Job summary

Baystate Health is seeking an experienced Practice Manager to lead operations for multi-site community health centers in Springfield, MA. You will partner with physician and service line leadership to drive operational excellence, financial performance, and exceptional patient care.

This role emphasizes staff engagement, process improvement, and adherence to Baystate Health policies while fostering a welcoming environment for patients and colleagues across sites.

Qualifications

• Bachelor's Degree required.
• 3–5 years of management or supervision experience in healthcare with clinical operations.
• Broad knowledge of physician practice management, resource utilization, and budget/reimbursement issues.

Responsibilities

• Partner with physician and service line leadership to support clinical and operational goals.
• Oversee daily operations and standardized workflows across one or more sites.
• Ensure Baystate Health policies and procedures are followed.
• Analyze operational data to identify root causes and drive improvements.
• Ensure a consistently positive patient experience across sites.
• Communicate clearly at all levels and lead change initiatives.
• Coach and develop staff to support growth and engagement.
• Participate in hiring, onboarding, and performance evaluations.

Skills

Healthcare management

Communication skills

Customer service

Initiative

Outpatient experience

Budget & reimbursement

Team leadership

Education

Bachelor's Degree

Job description

Baystate Health is seeking an experienced Practice Manager to lead operations for multi-site community health centers in Springfield, MA. You will partner with physician and service line leadership to drive operational excellence, financial performance, and exceptional patient care.

This role emphasizes staff engagement, process improvement, and adherence to Baystate Health policies while fostering a welcoming environment for patients and colleagues across sites.