Senior Director of Multi-Site Medical Operations

Berkshire Health Systems; Pittsfield (MA); On-site; USD 86,000 - 138,000; Full time

Benefits offered by this job

Health and dental insurance

Life and disability insurance

Retirement plan contribution

Paid time off

Job summary

Berkshire Health Systems is seeking a Director of Operations to lead the medical group’s practice and clinical operations across multiple sites. You will coordinate Front Desk and Business Operations, mentor practice leaders, and translate organizational priorities into actionable plans.

The role requires a track record of overseeing large, multi-location operations, data-driven decision making, and strong coaching abilities. Travel to various work locations is expected as part of the role.

Qualifications

• Ten years of progressive medical group leadership experience, including at least five years overseeing multiple locations, practices and managers.
• Master's degree preferred.
• Licensure & certifications: None or not required.

Responsibilities

• Oversee medical group or ambulatory practice operations and support practice leaders in achieving organizational goals, standards, policies, and procedures.
• Develop and operationalize action plans with medical directors, practice managers, clinical leaders, and other stakeholders.
• Coach, mentor, develop, and upskill managers and staff to improve performance.
• Use KPIs and data to monitor progress, identify barriers, and drive improvement across sites.
• Assist in developing operating and capital budgets with staffing and infrastructure considerations.
• Improve administrative policies, workflows, and processes across multiple practices.
• Build consensus, communicate expectations, and lead through collaboration and influence.
• Engage in change-management and continuous learning initiatives; explore informatics, data analytics, or project management.

Skills

Leadership

Change mgmt

KPIs & analytics

Budgeting & staffing

Coaching & development

Education

Master's degree preferred

Job description

Berkshire Health Systems is seeking a Director of Operations to lead the medical group’s practice and clinical operations across multiple sites. You will coordinate Front Desk and Business Operations, mentor practice leaders, and translate organizational priorities into actionable plans.

The role requires a track record of overseeing large, multi-location operations, data-driven decision making, and strong coaching abilities. Travel to various work locations is expected as part of the role.