Senior Practice Operations Manager - Multi-Site Healthcare

The Lowell General Hospital; Lowell (MA); On-site; USD 84,000 - 107,000; Full time

Job summary

Lowell General Hospital is seeking an experienced healthcare administrator to manage daily practice operations across multiple locations, ensuring efficient patient flow and staff performance. The role emphasizes collaboration with billing, finance, and physician services to meet quality and compliance standards.

The position requires a clinical operations mindset, strong budgeting skills, and the ability to lead a multidisciplinary team toward improved patient care and cost-effective service

Qualifications

• Bachelor's degree in business, healthcare, or a related field or equivalent combination of education and experience such as Associate’s degree in business, healthcare, or a related field and two (2) years of relevant business experience
• High School Diploma or GED and four (4) years of relevant business experience.
• Two (2) years of healthcare management or practice management experience working directly with physicians and practice members.

Responsibilities

• Manages daily practice operations of one or more employed practices to ensure efficiency, patient flow and patient/employee satisfaction.
• Responsible for day-to-day personnel issues including: hiring, conducting formal performance evaluations, discipline and coaching/mentoring practice personnel.
• Monitors and controls practice expenses. Maintains records of accounts payable, approves expenditures and requests payment of bills.
• Conducts monthly meetings for all practice providers and staff to discuss new policies and procedures and provide updates to enhance delivery of care, satisfaction with service and resolution of problems.
• Works collaboratively with the billing and finance departments to fully understand the practice’s AR, denial trends, referral management and areas of improvement/training needed by staff and providers.
• Assists in preparation and implementation of annual practice budget. Responsible for managing operations to the monthly budget and monitoring expenses and revenue.
• Works collaboratively with Physician Services to ensure practice meets required compliance and clinical competency thresholds, OSHA regulations, Meaningful Use measures, AQC and MSSP quality measures.
• Promotes the provision of cost-effective, high-quality health care services for patients, with emphasis on patient satisfaction.

Job description

Lowell General Hospital is seeking an experienced healthcare administrator to manage daily practice operations across multiple locations, ensuring efficient patient flow and staff performance. The role emphasizes collaboration with billing, finance, and physician services to meet quality and compliance standards.

The position requires a clinical operations mindset, strong budgeting skills, and the ability to lead a multidisciplinary team toward improved patient care and cost-effective service