Practice Manager, Community Health Centter

100 Baystate Medical Center

United States

On-site

USD 108,000 - 147,000

Full time

2 days ago

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Benefits offered by this job

403b retirement match

Education reimbursement

Health, dental, vision insurance

Continuing education support

Job summary

Baystate Health is seeking an experienced Practice Manager to lead operations for multi-site community health centers in Springfield, MA. You will partner with physician and service line leadership to drive operational excellence, financial performance, and exceptional patient care.

This role emphasizes staff engagement, process improvement, and adherence to Baystate Health policies while fostering a welcoming environment for patients and colleagues across sites.

Qualifications

Bachelor's Degree required.
3–5 years of management or supervision experience in healthcare with clinical operations.
Broad knowledge of physician practice management, resource utilization, and budget/reimbursement issues.

Responsibilities

Partner with physician and service line leadership to support clinical and operational goals.
Oversee daily operations and standardized workflows across one or more sites.
Ensure Baystate Health policies and procedures are followed.
Analyze operational data to identify root causes and drive improvements.
Ensure a consistently positive patient experience across sites.
Communicate clearly at all levels and lead change initiatives.
Coach and develop staff to support growth and engagement.
Participate in hiring, onboarding, and performance evaluations.

Skills

Healthcare management

Communication skills

Customer service

Initiative

Outpatient experience

Budget & reimbursement

Team leadership

Education

Bachelor's Degree

Job description

Baystate Health, a nationally recognized leader in healthcare quality and safety—and home to Baystate Medical Practices, the region’s largest multispecialty group—is seeking an experienced Practice Manager to join our dynamic Community Health Center in Springfield.

MA RESPONSIBILITIES:

Reporting to the Program Director, this position oversees daily operations for multi-site practices. You’ll serve as a key member of the service line leadership team—partnering closely with medical leadership to drive operational excellence, financial performance, employee engagement, and outstanding patient care.

Leadership & Collaboration

Partner closely with physician and service line leadership to support clinical and operational goals
Foster a welcoming, inclusive, and respectful environment for patients and staff
Build strong relationships across Baystate Health and leverage resources effectively
Advocate for staff while maintaining clear expectations and accountability
Lead teams across multiple sites while aligning staff to the service line vision

Operations & Process Improvement

Oversee daily operations and standardized workflows across one or multiple sites
Ensure consistent implementation of Baystate Health policies and procedures
Analyze operational data, identify root causes, and implement improvement plans
Research and apply best practices to enhance efficiency, quality, and outcomes
Prepare reports and recommendations for leadership to support strategic decisions

Patient Experience & Customer Focus

Ensure a consistently positive patient experience across all sites
Address concerns proactively using active listening and problem-solving
Promote culturally competent care and respect for diverse perspectives

Communication & Change Management

Communicate clearly and professionally with all levels of the organization
Lead and support change initiatives by explaining the “why” and reinforcing adoption
Navigate difficult conversations with fairness, diplomacy, and solutions-focused thinking

Employee Engagement & Development

Coach, mentor, and develop staff to support career growth and engagement
Use employee engagement data to create and implement improvement plans
Promote teamwork, accountability, and a culture of continuous learning

Human Resources & Performance Management

Participate in hiring, onboarding, performance evaluations, and merit processes
Address performance issues through coaching, documentation, and corrective action when needed
Partner with HR on complex employee relations matters
Ensure compliance with policies and accurate documentation across all sites

Financial, Budget & Revenue Cycle Management

Understand and manage revenue cycle operations and billing processes
Monitor dashboards, identify revenue opportunities, and resolve discrepancies
Oversee co-pay collection, referrals, eligibility, registration accuracy, and charge capture
Monitor budgets, analyze variances, and contribute to budget development

QUALIFICATIONS:

Bachelors Degree, required
Minimum 3-5 years of management or supervision experience in healthcare that has included clinical operations
A broad and thorough knowledge of physician practice management and resource utilization; financial systems, budget management, reimbursement issues and regulations
Excellent communication (both oral and written) and presentation skills
Strong customer service skills in a high-volume setting
Initiative and ability to work independently
Outpatient experience, preferred

SCHEDULE: & LOCATION

Full-time 11 Wilbraham Road, Springfield MA

Direct reports (3): Administrative Coordinator, Administrative Supervisor, Clinical Supervisor

Size & ScopeRN & LPNs - 25Medical Assistant - 26Patient Service Representative -21Providers 19App's 19Internal Medicine Residency ( CHAM ) - 46 ResidentsMedicine & Pediatric Residency (MSQ- 32 ResidentsResidency programs (78 residents) Internal Medicine Residency (CHAM): 46 residents Med-Peds Residency (MSQ): 32 residents

THE ADVANTAGES OF WORKING WITH BAYSTATE!

Excellent Compensation
High-quality, low-cost medical, dental and vision insurance
Continuing education support and reimbursement
403b retirement company match & annual company contribution increase based on years of service
Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!

Education: Bachelors Degree (Required) Certifications: Compensation

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum - Midpoint - Maximum $108,180.00 - $124,342.00 - $147,097.00

Equal Employment Opportunity Employer Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

About Baystate Health

Baystate Health is a not-for-profit, integrated healthcare system with hospitals, physician practices, a health plan and more serving over 800,000 people throughout western New England. Baystate Health is the safety net provider in Western Massachusetts. With roots dating to the founding of Springfield Hospital in 1883, Baystate Health has been providing high-quality, compassionate and accessible care in the Pioneer Valley for more than 140 years and continues to be a pillar of its community - rooted here, serving here, and helping generations thrive here. With a focus on advancing health for all, Baystate is not only a keystone of the region, it is a national leader in health care. Learn more at BaystateHealth.Org

The ever-growing health system includes six Massachusetts hospitals: