Multi-Site Patient Concierge & Scheduler

Prevea Health; Green Bay (WI); On-site; USD 34,000 - 42,000; Full time

Job summary

Prevea Health in Green Bay, WI is seeking a Patient Service Representative Float to join our team. This full-time role greets patients, registers them, and schedules visits across multiple sites, delivering friendly, professional service.

You will act as a liaison between patients and staff, collect demographics and insurance information, route inquiries, and handle payments. The role requires strong communication, empathy, and the ability to multi-task in a fast-paced healthcare setting.

Qualifications

• High School Diploma or GED required.
• Experience in customer service, insurance and/or healthcare setting preferred.

Responsibilities

• Create and maintain accurate patient records via MyPrevea.
• Schedule and confirm patient appointments.
• Obtain demographics and insurance information.
• Route medical inquiries and messages to appropriate staff.
• Assist with financial questions and collect payments.

Skills

Telephone skills

Computer skills

Customer service

Empathy

Multi-tasking

Communication

Teamwork

Independent thinking

Professional speaking

Education

High School Diploma or GED

Tools

MyPrevea

Job description

Prevea Health in Green Bay, WI is seeking a Patient Service Representative Float to join our team. This full-time role greets patients, registers them, and schedules visits across multiple sites, delivering friendly, professional service.

You will act as a liaison between patients and staff, collect demographics and insurance information, route inquiries, and handle payments. The role requires strong communication, empathy, and the ability to multi-task in a fast-paced healthcare setting.