Patient Service Float Specialist - Green Bay & Nearby

Prevea Health; Green Bay (WI); On-site; USD 42,981,000 - 57,308,000; Full time

Job summary

Prevea Health is seeking a Patient Service Representative Float (PSR Float) to welcome, register, and schedule patients across Green Bay and regional locations. This full-time role involves rotating between multiple sites, handling appointments and inquiries to ensure a positive first impression of the health system.

The PSR Float acts as a liaison between patients and medical staff, supporting administrative workflows and patient financial interactions.

Qualifications

• High School Diploma And/or GED Required.
• Experience in customer service, insurance And/or Healthcare Setting Preferred.
• Display proficient telephone and computer skills with clear and professional speaking abilities.

Responsibilities

• Coordinate communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or through MyPrevea.
• Obtain and confirm accurate demographic and insurance coverage information.
• Route medical inquiries, complaints & messages to appropriate parties.
• Assist patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs.
• Collect required payments, including co-payments, outstanding balances, and payments due at the time of service.
• Complete necessary account, referral, and claim edit workflows and maintenance in assigned work queues.
• Schedule and confirm patient appointments.
• Provide accurate daily batches and/or deposits to appropriate staff for processing.
• Work at multiple sites with variable shifts at the supervisor's direction to cover leaves of absence, PTO (Paid Time Off), or department demands.

Skills

Customer service

Education

High School Diploma or GED

Job description

Prevea Health is seeking a Patient Service Representative Float (PSR Float) to welcome, register, and schedule patients across Green Bay and regional locations. This full-time role involves rotating between multiple sites, handling appointments and inquiries to ensure a positive first impression of the health system.

The PSR Float acts as a liaison between patients and medical staff, supporting administrative workflows and patient financial interactions.