Multi-Site Facilities Operations Leader

Fortive; Oregon; Hybrid; USD 88,000 - 147,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) retirement plan

Life and disability insurance

Job summary

ServiceChannel, part of Fortive, is seeking a Manager of Facility Services to lead a team across multiple locations and drive operational excellence. You will oversee end-to-end work order management, improve customer experience, and partner with Sales, Operations, and Client Success to support growth.

Requires 5+ years in customer service or facilities leadership and prior enterprise SaaS experience. This role offers a fast-paced environment, professional development, and a comprehensive

Qualifications

• Bachelor's degree or equivalent professional experience is required.
• Minimum 5 years of customer service, operational leadership, or facilities management experience.
• Minimum 3 years of management experience leading customer-facing teams.
• Experience in a high-growth, customer-centric environment.
• Proven ability to improve operational performance and customer satisfaction.

Responsibilities

• Lead day-to-day Facility Services operations and meet KPIs.
• Scale end-to-end work order management and implement daily practices.
• Drive efficiency through standardized processes and resource management.
• Foster cross-functional partnerships with Sales, Operations, Client Success.
• Develop Joint Account Plans and maintain strong customer relationships.

Skills

Strategic leadership

Operational leadership

Customer-focused decision making

Process improvement

Team development

Communication skills

Influencing stakeholders

Problem-solving

Ownership mindset

Education

Bachelor's degree or equivalent

MBA preferred

Job description

ServiceChannel, part of Fortive, is seeking a Manager of Facility Services to lead a team across multiple locations and drive operational excellence. You will oversee end-to-end work order management, improve customer experience, and partner with Sales, Operations, and Client Success to support growth.

Requires 5+ years in customer service or facilities leadership and prior enterprise SaaS experience. This role offers a fast-paced environment, professional development, and a comprehensive