Regional Facilities Leader - Multi-Site Ops & Service

Knight Facilities Management, Inc.; Southfield (MI); On-site; USD 85,000 - 110,000; Full time

Job summary

Knight Facilities Management, Inc. seeks a Regional Facilities Manager to lead operations across multiple client locations in the assigned region. You will drive service delivery, compliance, financial oversight, vendor management, and client satisfaction.

As a key liaison between sites and account leadership, you will monitor KPIs, coordinate preventive maintenance, manage budgets, and support staff development while traveling regionally to ensure standards are met.

Qualifications

• Bachelor’s degree in Facilities Management, Business, Engineering, Operations, or related field preferred.
• Significant experience in facilities management, property operations, engineering, or multi-site operations.
• Previous leadership responsibility across multiple facilities or locations strongly preferred.
• Strong understanding of facility operations, maintenance programs, vendor management, and service delivery.
• Experience managing client relationships and contractual performance expectations.
• Financial management and budgeting experience.
• Strong leadership, communication, and problem-solving capabilities.
• Ability to travel regularly throughout the assigned region.
• Experience working with CMMS, work-order, financial, and performance-reporting systems.
• IFMA, CFM, FMP, or similar professional certification is a plus.

Responsibilities

• Provide leadership and operational oversight for multiple facilities within an assigned region.
• Ensure consistent execution of facility management services across all assigned locations.
• Serve as an escalation point for site-level operational, maintenance, vendor, staffing, and client concerns.
• Develop strong working relationships with client representatives and understand site-specific and regional business needs.
• Monitor contractual service requirements, scopes of work, KPIs, service-level agreements, and compliance expectations.
• Review regional operational performance and develop corrective action plans when performance expectations are not met.
• Ensure preventive maintenance, inspections, certifications, documentation, and other required facility activities are completed on schedule.
• Partner with site leaders and maintenance teams to address facility reliability and recurring operational issues.
• Manage and evaluate vendor and subcontractor performance throughout the region.
• Identify opportunities to improve service quality, efficiency, standardization, and cost effectiveness.
• Support budgeting, forecasting, expense management, purchasing, and financial performance for assigned facilities.
• Review operational and financial reporting and investigate significant trends or variances.
• Lead regular operational reviews with site teams and account leadership.
• Support staffing, onboarding, performance management, development, and succession planning for facility management personnel.
• Ensure appropriate escalation and response to critical facility incidents and business interruptions.
• Support implementation of new programs, systems, processes, and client initiatives.
• Conduct site visits and operational assessments to evaluate service quality and identify improvement opportunities.
• Partner with safety, compliance, procurement, HR, finance, and other support functions as necessary.
• Promote a culture of accountability, responsiveness, safety, continuous improvement, and exceptional client service.

Skills

Facilities management

Leadership

Client relationship management

Budgeting

Vendor management

Contract management

CMMS

Communication

Problem-solving

Travel regularly

Education

Bachelor’s degree

Tools

CMMS

Work-order systems

Financial reporting systems

Job description

Knight Facilities Management, Inc. seeks a Regional Facilities Manager to lead operations across multiple client locations in the assigned region. You will drive service delivery, compliance, financial oversight, vendor management, and client satisfaction.

As a key liaison between sites and account leadership, you will monitor KPIs, coordinate preventive maintenance, manage budgets, and support staff development while traveling regionally to ensure standards are met.