Facilities Services Manager, Multi-Site Growth

Fortive; United States; Sur place; USD 90 000 - 130 000; Plein temps

Résumé du poste

ServiceChannel is seeking a Manager of Facility Services to lead a cross-location team, drive operational excellence, and align service delivery with customer expectations in a fast-growing technology environment.

Reporting to the Senior Director, you will oversee day-to-day operations, improve work order processes, coach leaders, and collaborate with Sales, Operations, and Client Success to scale performance across multiple sites.

Qualifications

• Bachelor's degree or MBA preferred.
• Minimum 5 years of customer service, operational leadership, or facilities management experience.
• Minimum 3 years of management experience leading customer-facing teams.
• Experience in a high-growth, customer-centric environment.
• Proven ability to improve operational performance, customer satisfaction, and team engagement.

Responsabilités

• Lead the day-to-day operations of the Facility Services team across locations.
• Implement end-to-end work order management processes.
• Drive efficiency through standardized processes and continuous improvement.
• Manage competing priorities in a fast-paced, customer-focused environment.
• Champion excellent customer experience while supporting growth and service delivery.

Connaissances

Strategic leadership

Operational leadership

Customer-focused decision making

Process improvement

Team development

Communication skills

Stakeholder influence

Adaptability

Results-driven

Formation

Bachelor's degree or equivalent professional experience

MBA preferred

Description du poste

ServiceChannel is seeking a Manager of Facility Services to lead a cross-location team, drive operational excellence, and align service delivery with customer expectations in a fast-growing technology environment.

Reporting to the Senior Director, you will oversee day-to-day operations, improve work order processes, coach leaders, and collaborate with Sales, Operations, and Client Success to scale performance across multiple sites.