Multi-Site Client Operations Manager

SPS North America; Bellevue, Seattle (WA, WA); On-site; USD 110,000 - 125,000; Full time

Benefits offered by this job

Career growth

Learning & development

Bonuses

Paid time off

Benefits

Job summary

SPS North America in Bellevue, WA seeks a Client Manager to oversee multi-site client operations, ensuring service delivery and KPIs.

You will lead site managers across mailroom, facilities, conference room management, reception, and admin support, while managing budgets, payroll, billing, and vendor relations.

This role emphasizes governance, compliance, and strong client relationships, with travel up to 25% as required to drive operational excellence.

Qualifications

• High School Diploma or equivalent; Bachelor's Degree preferred.
• 7–10+ years of experience in operations management, client relationship management, or a related field.

Responsibilities

• Oversee daily operations across assigned client locations.
• Ensure all services consistently meet or exceed contractual SLAs and KPIs.
• Lead service delivery across mailroom, facilities, conference room management, document scanning, records management, reception, and other administrative services.

Job description

SPS North America in Bellevue, WA seeks a Client Manager to oversee multi-site client operations, ensuring service delivery and KPIs.

You will lead site managers across mailroom, facilities, conference room management, reception, and admin support, while managing budgets, payroll, billing, and vendor relations.

This role emphasizes governance, compliance, and strong client relationships, with travel up to 25% as required to drive operational excellence.