Multi-Location Reception & Member Experience Lead

Exos; Saint Louis Park (MN); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Health insurance

Life and disability benefits

401(k) plan

Paid time off

Job summary

Exos in Saint Louis Park is seeking an experienced Reception Team Lead to oversee customer service operations and enhance member experiences across its facilities. This role involves leading a reception team, collaborating with managers, and ensuring seamless service across all reception desks.

The ideal candidate should possess strong leadership and communication skills, a minimum of 3 years in customer service, and CPR/AED certifications. Exos provides a comprehensive benefits package for full-time employees, including health insurance and a 401(k) plan.

Qualifications

• Minimum of 3 years of progressive customer service experience, including supervisory responsibilities.
• Strong interpersonal, leadership, and coaching skills.
• Excellent written and verbal communication skills.
• Current CPR/AED and First Aid certifications required.

Responsibilities

• Oversee customer service teams across multiple locations.
• Recruit, train, and develop a high-performing reception team.
• Ensure efficient operations across all reception desks.
• Collaborate with managers to cross-sell programs.
• Lead ongoing customer service training for staff.

Skills

Customer service experience

Leadership skills

Interpersonal skills

Communication skills

Sales experience

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Customer databases

Job description

Exos in Saint Louis Park is seeking an experienced Reception Team Lead to oversee customer service operations and enhance member experiences across its facilities. This role involves leading a reception team, collaborating with managers, and ensuring seamless service across all reception desks.

The ideal candidate should possess strong leadership and communication skills, a minimum of 3 years in customer service, and CPR/AED certifications. Exos provides a comprehensive benefits package for full-time employees, including health insurance and a 401(k) plan.