Member Experience & Front Desk Associate

20 - EXOS Works, LLC; Dallas (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

EXOS in Dallas is seeking a Receptionist to join our team at the fitness center. You'll greet members, assist with enrollment, manage front desk operations, and provide high-quality customer service with a friendly, professional demeanor.

You will coordinate with the Manager to ensure payroll accuracy, assist with financial tracking reports, maintain locker/towel inventory, prepare membership reports, and respond promptly to member concerns. Strong communication and computer skills are essential.

Qualifications

• Minimum high school diploma required.
• Strong organizational skills and customer-service oriented approach.
• Knowledge of Google applications and Microsoft Office applications.
• Highly developed written and verbal communication skills.

Responsibilities

• Consistently offer the highest level of personalized member customer service while maintaining a positive, enthusiastic and helpful attitude.
• Greet and welcome new fitness center members, assist with membership enrollment and front desk operations
• Coordinate with Manager to ensure accurate payroll
• Assist and provide information for financial tracking reports
• Assist and maintain accurate tracking of locker and towel service program and inventory items
• Assist with accurate fitness center membership reports and complete monthly membership audits
• Respond to Member’s concerns, suggestions and complaints in a timely, professional and consistent manner.
• Assist with keeping the fitness centers well stocked and clean
• Other duties as needed

Skills

Customer service

Office suite

Google apps

Communication

Education

High School diploma

Tools

Microsoft Office

Google Workspace

Job description

EXOS in Dallas is seeking a Receptionist to join our team at the fitness center. You'll greet members, assist with enrollment, manage front desk operations, and provide high-quality customer service with a friendly, professional demeanor.

You will coordinate with the Manager to ensure payroll accuracy, assist with financial tracking reports, maintain locker/towel inventory, prepare membership reports, and respond promptly to member concerns. Strong communication and computer skills are essential.