Reception Team Lead

Exos; Saint Louis Park (MN); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Health insurance

Life and disability benefits

401(k) plan

Paid time off

Job summary

Exos in Saint Louis Park is seeking an experienced Reception Team Lead to oversee customer service operations and enhance member experiences across its facilities. This role involves leading a reception team, collaborating with managers, and ensuring seamless service across all reception desks.

The ideal candidate should possess strong leadership and communication skills, a minimum of 3 years in customer service, and CPR/AED certifications. Exos provides a comprehensive benefits package for full-time employees, including health insurance and a 401(k) plan.

Qualifications

• Minimum of 3 years of progressive customer service experience, including supervisory responsibilities.
• Strong interpersonal, leadership, and coaching skills.
• Excellent written and verbal communication skills.
• Current CPR/AED and First Aid certifications required.

Responsibilities

• Oversee customer service teams across multiple locations.
• Recruit, train, and develop a high-performing reception team.
• Ensure efficient operations across all reception desks.
• Collaborate with managers to cross-sell programs.
• Lead ongoing customer service training for staff.

Skills

Customer service experience

Leadership skills

Interpersonal skills

Communication skills

Sales experience

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Customer databases

Job description

We are seeking an experienced and dynamic Reception Team Lead to lead customer service operations and create exceptional member experiences across our fitness and community center facilities. This role requires a proactive leader who can motivate a team, collaborate with diverse stakeholders, and drive initiatives that enhance member satisfaction and retention.

Responsibilities

• Oversee customer service teams across multiple locations, including fitness reception.
• Recruit, train, and develop a high-performing reception team.
• Ensure efficient and consistent operations across all reception desks, including scheduling, communication, and adherence to service standards.
• Work collaboratively with fitness and community center managers to promote and cross-sell programs and events.
• Coordinate information flow and cross-train staff to maintain a culture of service excellence.
• Lead ongoing customer service training for fitness staff to enhance member interactions.
• Maintain an orderly, well-stocked service desk, including updating reference materials such as safety guidelines and lost-and-found logs.
• Complete other duties as assigned.

Qualifications

• Minimum of 3 years of progressive customer service experience, including supervisory responsibilities.
• Strong interpersonal, leadership, and coaching skills.
• Proficient in Microsoft Outlook, Word, and Excel; experience with customer databases essential.
• Sales experience with the ability to train and motivate staff.
• Excellent written and verbal communication skills.
• Current CPR/AED and First Aid certifications required.

Per pay transparency requirements, the compensation for this position ranges from $18.00/hour to $20.00/hour. Minimum rates may vary based on local wage laws. Pay is dependent on factors including site location, specialty, certifications and work experience as well as other business needs. Exos offers a comprehensive benefits package for all full time employees (all benefits are subject to eligibility requirements), which includes health insurance, life and disability benefits, 401(k) plan, and paid time off. Additionally, Exos offers a variety of part time benefits (subject to eligibility requirements).

We are an equal opportunity employer

EXOS is proud to be an equal opportunity employer. We are committed to creating an inclusive and welcoming workplace for all. We invite applicants from a wide variety of identities, ideas, perspectives and experiences and encourage people from underrepresented backgrounds to apply. Exos offers reasonable accommodations to job applicants with disabilities.