Member Experience Specialist

Exos Partners, LLC; New York (NY); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Life and disability benefits

401(k) plan

Paid time off

Part-time benefits

Job summary

Exos is seeking a friendly, reliable Member Services Representative to join our team. You will assist and respond to member inquiries, promote center services, deliver outstanding service, and help grow engagement through tours and outreach.

Requirements include at least one year in customer service, strong communication, multitasking ability, and flexible schedule including evenings and weekends. We offer comprehensive benefits, opportunities for advancement, and an inclusive workplace.

Qualifications

• At least one year of experience in a customer service role.
• Dynamic, enthusiastic, energetic, friendly & personable.
• The ability to multi-task; goal-oriented and self-directed.
• Strong listening and interpersonal skills.
• Excellent verbal and written communication.
• Polished appearance and phone manner.
• Flexibility: able to work evenings, weekends and holidays.

Responsibilities

• Assist and respond to customer issues and inquiries.
• Create awareness of the Center through community outreach and connectivity.
• Grow profit centers through promotion of club services to new and prospective members.
• Deliver an exceptional customer service experience for club members.
• Sustain and support membership retention through member engagement.
• Provide personalized site tours for potential members.
• Perform other tasks as assigned.

Skills

Customer service

Energetic personality

Multi-tasking

Interpersonal skills

Verbal & written communication

Professionalism

Flexibility

Job description

Exos is seeking a friendly, reliable Member Services Representative to join our team. You will assist and respond to member inquiries, promote center services, deliver outstanding service, and help grow engagement through tours and outreach.

Requirements include at least one year in customer service, strong communication, multitasking ability, and flexible schedule including evenings and weekends. We offer comprehensive benefits, opportunities for advancement, and an inclusive workplace.