Multi-Location Operations Leader

Servicemaster-Brand; Albuquerque (NM); On-site; USD 120,000 - 150,000; Full time

Job summary

ServiceMaster Restoration Services in Albuquerque and other locations seeks a Director of Operations to lead multi-location facilities, drive performance, profitability, safety, and regulatory compliance, and partner with the COO to set standards and growth.

The role requires overseeing branch leadership, managing budgets, labor, equipment, and service quality, with travel among sites in Minnesota, New Mexico, and California and a commitment to customer satisfaction.

Qualifications

• Five to seven years of progressive leadership experience in operations or facilities management.
• Demonstrated experience overseeing operations across multiple locations or states.
• Proven ability to develop teams, manage performance, and drive operational accountability.
• Strong business judgment, budgeting and expense-management skills, and ability to interpret operational performance metrics.
• Knowledge of workplace safety, compliance practices, and operational standards.
• Strong communication, organizational, and problem-solving skills.
• Proficiency with Microsoft Office and ability to learn company operational systems.
• Valid driver’s license and ability to meet applicable company driving requirements.
• Bilingual proficiency in English and Spanish.

Responsibilities

• Direct and evaluate multi-location operations to achieve established service, quality, efficiency, and profitability goals.
• Set and communicate performance expectations and key performance indicators (KPIs); review results and address performance gaps.
• Partner with branch leaders to maintain consistent operational practices, customerservice standards, and timely completion of required system tasks.
• Assess facility conditions, equipment, vehicles, staffing, and supply needs; coordinate improvements and resource allocation.
• Represent the company professionally in customer interactions and support resolution of escalated service concerns.
• Partner with the COO on annual operating budgets and plans; monitor actual performance against budgets.
• Oversee labor utilization, supplies, equipment, and other operating expenses; hold branch leaders accountable for cost control and profitability.
• Identify operational efficiencies and recommend corrective actions to improve financial and service outcomes.
• Lead, coach, and develop direct reports through regular communication, feedback, and performance management.
• Complete annual performance evaluations for direct reports and support leadership development and succession readiness.
• Promote a culture of accountability, collaboration, professional conduct, and customer service.

Skills

Leadership

Operations management

Budgeting

KPIs

Safety compliance

Problem-solving

Communication

Bilingual English/Spanish

Tools

Microsoft Office

Job description

ServiceMaster Restoration Services in Albuquerque and other locations seeks a Director of Operations to lead multi-location facilities, drive performance, profitability, safety, and regulatory compliance, and partner with the COO to set standards and growth.

The role requires overseeing branch leadership, managing budgets, labor, equipment, and service quality, with travel among sites in Minnesota, New Mexico, and California and a commitment to customer satisfaction.