Director of Operations

Servicemaster-Brand; Albuquerque (NM); On-site; USD 120,000 - 150,000; Full time

Job summary

ServiceMaster Restoration Services in Albuquerque and other locations seeks a Director of Operations to lead multi-location facilities, drive performance, profitability, safety, and regulatory compliance, and partner with the COO to set standards and growth.

The role requires overseeing branch leadership, managing budgets, labor, equipment, and service quality, with travel among sites in Minnesota, New Mexico, and California and a commitment to customer satisfaction.

Qualifications

• Five to seven years of progressive leadership experience in operations or facilities management.
• Demonstrated experience overseeing operations across multiple locations or states.
• Proven ability to develop teams, manage performance, and drive operational accountability.
• Strong business judgment, budgeting and expense-management skills, and ability to interpret operational performance metrics.
• Knowledge of workplace safety, compliance practices, and operational standards.
• Strong communication, organizational, and problem-solving skills.
• Proficiency with Microsoft Office and ability to learn company operational systems.
• Valid driver’s license and ability to meet applicable company driving requirements.
• Bilingual proficiency in English and Spanish.

Responsibilities

• Direct and evaluate multi-location operations to achieve established service, quality, efficiency, and profitability goals.
• Set and communicate performance expectations and key performance indicators (KPIs); review results and address performance gaps.
• Partner with branch leaders to maintain consistent operational practices, customerservice standards, and timely completion of required system tasks.
• Assess facility conditions, equipment, vehicles, staffing, and supply needs; coordinate improvements and resource allocation.
• Represent the company professionally in customer interactions and support resolution of escalated service concerns.
• Partner with the COO on annual operating budgets and plans; monitor actual performance against budgets.
• Oversee labor utilization, supplies, equipment, and other operating expenses; hold branch leaders accountable for cost control and profitability.
• Identify operational efficiencies and recommend corrective actions to improve financial and service outcomes.
• Lead, coach, and develop direct reports through regular communication, feedback, and performance management.
• Complete annual performance evaluations for direct reports and support leadership development and succession readiness.
• Promote a culture of accountability, collaboration, professional conduct, and customer service.

Skills

Leadership

Operations management

Budgeting

KPIs

Safety compliance

Problem-solving

Communication

Bilingual English/Spanish

Tools

Microsoft Office

Job description

Job Title:

Director of Operations

Position Summary

The Director of Operations provides leadership and oversight for ServiceMaster Cleanoperations across multiple locations, currently identified as Minnesota, Albuquerque, NewMexico, and Ventura, California. The position is responsible for operational performance,service quality, profitability, safety, regulatory compliance, and development of branchleadership. Working with the COO, this role establishes consistent standards, drivesaccountability, and supports sustainable business growth.

Responsibilities

Operational Leadership and Performance:

• Direct and evaluate multi-location operations to achieve established service, quality,efficiency, and profitability goals.


• Set and communicate performance expectations and key performance indicators(KPIs); review results and address performance gaps.


• Partner with branch leaders to maintain consistent operational practices, customerservice standards, and timely completion of required system tasks.


• Assess facility conditions, equipment, vehicles, staffing, and supply needs; coordinateimprovements and resource allocation.


• Represent the company professionally in customer interactions and support resolutionof escalated service concerns.


• Partner with the COO on annual operating budgets and plans; monitor actual performance against budgets.


• Oversee labor utilization, supplies, equipment, and other operating expenses; holdbranch leaders accountable for cost control and profitability.


• Identify operational efficiencies and recommend corrective actions to improvefinancial and service outcomes.


• Lead, coach, and develop direct reports through regular communication, feedback,and performance management.


• Complete annual performance evaluations for direct reports and support leadershipdevelopment and succession readiness.


• Promote a culture of accountability, collaboration, professional conduct, andcustomer service.

Safety, Compliance, and Company Standards:

• Model and reinforce safe work practices, required safety protocols, and applicablecompany policies.


• Ensure facilities, employees, vehicles, and equipment meet established cleanliness,branding, and operational standards.


• Oversee timely and accurate completion of compliance activities and requiredoperational documentation.


• Maintain working knowledge of company services; participate in required trainingand professional development.


• Collaborate across departments to support company objectives and perform otherduties as assigned or apparent.

Skills & Qualifications

Required

• Five to seven years of progressive leadership experience in operations or facilitiesmanagement.


• Demonstrated experience overseeing operations across multiple locations or states.


• Proven ability to develop teams, manage performance, and drive operationalaccountability.


• Strong business judgment, budgeting and expense-management skills, and ability tointerpret operational performance metrics.


• Knowledge of workplace safety, compliance practices, and operational standards.


• Strong communication, organizational, and problem-solving skills.


• Proficiency with Microsoft Office and ability to learn company operational systems.


• Valid driver’s license and ability to meet applicable company driving requirements.


• Bilingual proficiency in English and Spanish.

The ideal candidate combines proven leadership capabilities with direct experience in the janitorial or a related service industry. While industry-specific knowledge can be developed, the ability to lead people, manage operations, and deliver results is essential.Candidates should be prepared to \"hit the ground running\" and confidently oversee day-to-day operations from the outset.

Work Environment

Work is performed in office, branch, and customer-site environments. The role requires routinevisits to operating locations and may involve exposure to active work sites, vehicles, equipment,and varying site conditions.

Work Schedule & Travel Requirements

Full-time leadership position with regular travel among assigned operations, including locationsin Minnesota, New Mexico, and California. Flexibility is required for business needs, occasionalafter-hours emergencies, and operational support.

Physical Demands

The position may require standing, walking, bending, reaching overhead, and walking operatingsites throughout the day and be able to lift up to 50 lbs. with assistance.

ADA

The Company provides reasonable accommodation in accordance with applicable laws.

Disclaimer

The above information is only an illustration of the general nature and level of work performed by the associate within this classification. The omission of specific statements of duties does not exclude them for the position if the work is similar, related, or a logical assignment to the position.

The job description does not constitute an employment agreement between ServiceMaster Restoration Services and the associate and is subject to change by ServiceMaster Restoration Services as the needs of ServiceMaster Restoration Services and requirements of the job change.

We are proud to be an equal opportunity employer and participate in E-Verify to confirm employment eligibility. Please note that we do not provide visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

ServiceMaster is proud to be an Equal Opportunity Employer.