Multi-Location Ops Leader: Growth & Compliance

ServiceMaster Restoration Services (SRS) - West Coast; Albuquerque (NM); On-site; USD 120,000 - 180,000; Full time

Job summary

ServiceMaster Restoration Services (SRS) - West Coast seeks a Director of Operations to lead ServiceMaster Clean operations across Minnesota, Albuquerque, New Mexico, and Ventura, California. The role oversees operational performance, service quality, profitability, safety, regulatory compliance, and development of branch leadership.

Working with the COO, you will set standards, drive accountability, and support sustainable growth while managing budgets, resources, and cross-location

Qualifications

• Five to seven years of progressive leadership experience in operations or facilities management.
• Experience overseeing operations across multiple locations or states.
• Proven ability to develop teams, manage performance, and drive operational accountability.
• Strong budgeting, expense-management skills, and ability to interpret operational performance metrics.
• Knowledge of workplace safety, compliance practices, and operational standards.
• Strong communication, organizational, and problem-solving skills.
• Proficiency with Microsoft Office and ability to learn company operational systems.
• Valid driver's license and ability to meet applicable company driving requirements.
• Bilingual proficiency in English and Spanish.

Responsibilities

• Direct and evaluate multi-location operations to achieve established service, quality, efficiency, and profitability goals.
• Set and communicate performance expectations and KPIs; review results and address performance gaps.
• Partner with branch leaders to maintain consistent operational practices, customer service standards, and timely completion of required system tasks.
• Assess facility conditions, equipment, vehicles, staffing, and supply needs; coordinate improvements and resource allocation.
• Represent the company professionally in customer interactions and support resolution of escalated service concerns.
• Partner with the COO on annual operating budgets and plans; monitor actual performance against budgets.
• Oversee labor utilization, supplies, equipment, and other operating expenses; hold branch leaders accountable for cost control and profitability.
• Identify operational efficiencies and recommend corrective actions to improve financial and service outcomes.
• Lead, coach, and develop direct reports through regular communication, feedback, and performance management.
• Complete annual performance evaluations for direct reports and support leadership development and succession readiness.
• Promote a culture of accountability, collaboration, professional conduct, and customer service.
• Model and reinforce safe work practices, required safety protocols, and applicable company policies.
• Ensure facilities, employees, vehicles, and equipment meet established cleanliness, branding, and operational standards.
• Oversee timely and accurate completion of compliance activities and required operational documentation.
• Maintain working knowledge of company services; participate in required training and professional development.
• Collaborate across departments to support company objectives and perform other duties as assigned or apparent.

Skills

Leadership experience

Multisite operations

Team development

Budgeting & cost-control

Operational metrics

Safety knowledge

Communication & organization

MS Office / systems

Driver's license

Bilingual English/Spanish

Tools

Microsoft Office

Job description

ServiceMaster Restoration Services (SRS) - West Coast seeks a Director of Operations to lead ServiceMaster Clean operations across Minnesota, Albuquerque, New Mexico, and Ventura, California. The role oversees operational performance, service quality, profitability, safety, regulatory compliance, and development of branch leadership.

Working with the COO, you will set standards, drive accountability, and support sustainable growth while managing budgets, resources, and cross-location