Multi-Location Office Coordinator: Scheduling & Front Office

UPMC; Franklin, Northern (Venango County, KY); Hybrid; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Vision

Dental

Life insurance

Disability insurance

Retirement plan

Paid time off

Paid parental leave

Wellness programs

Job summary

UPMC's Regional Health Services seeks an Office Coordinator to support Northwest Primary Care, Franklin Community Medicine, Shippenville Primary Care and Venango Internal Medicine offices. This full-time role runs Monday through Friday from 8:00am to 4:30pm, with no holidays, evenings or weekends required.

The candidate must commute between listed locations. Title and starting pay rate may vary based on years of experience.

Qualifications

• Experience handling patient demographics and insurance information.
• Proficiency in patient scheduling and front-desk duties.
• Ability to manage front office staff and coordinate scheduling.

Responsibilities

• Obtain accurate demographic, next of kin, insurance information including referrals/authorizations.
• Ensure patient scheduling is accurate.
• Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities.
• Monitor and meet practice-specific benchmarks inclusive of point of service and scheduling.
• Manage front office staff in practice. Work closely with manager to ensure needs are met. Coordinate scheduling and staff assignments.
• Work denial work queues in conjunction with the CBO.
• Ensure accuracy for all daily charge input, CPT and diagnosis codes.
• Oversee orientation/training including cross training to ensure staff availability.
• Compile departmental data on patient caseload and physician intervals to ensure appropriate staffing levels.
• Ensure a positive customer service atmosphere and interactions in office areas through ongoing training and monitoring of staff.

Skills

Scheduling

Front office management

Customer service

Data entry

Medical coding (CPT/diagnosis)

Tools

EPIC

Job description

UPMC's Regional Health Services seeks an Office Coordinator to support Northwest Primary Care, Franklin Community Medicine, Shippenville Primary Care and Venango Internal Medicine offices. This full-time role runs Monday through Friday from 8:00am to 4:30pm, with no holidays, evenings or weekends required.

The candidate must commute between listed locations. Title and starting pay rate may vary based on years of experience.