Patient Experience Front Office Supervisor

UPMC; Pittsburgh, Northern (Allegheny County, KY); Hybride; USD 40 000 - 52 000; Plein temps

Avantages offerts par ce poste

Free parking

Growth opportunities

Excellent benefits

Pleasant work environment

Résumé du poste

UPMC in Pittsburgh is hiring a full-time Office Coordinator to support the Pittsburgh Primary Care team. You will partner with the Practice Manager to oversee front office operations, manage daily staff assignments, schedule appointments, and provide a welcoming, patient-centered experience for families and providers.

Shifts are Monday–Friday, 8:00am–5:00pm with no weekends or holidays. Frequent local travel to nearby offices is required.

Qualifications

• Experience in front-office coordination or medical office setting.
• Strong customer service and communication skills.
• Ability to manage schedules and staff assignments.

Responsabilités

• Obtain accurate demographic and insurance information including referrals/authorizations.
• Ensure patient scheduling is accurate.
• Maintain patient-centric culture and support consumerism initiatives.
• Monitor practice benchmarks for scheduling and access.
• Manage front office staff and coordinate scheduling.
• Process denial work queues with the appropriate office team.
• Ensure accuracy for CPT and diagnosis coding in daily charges.
• Oversee orientation and training for staff coverage during vacations or peak loads.
• Collaborate with manager in selecting and evaluating front office staff.

Connaissances

Scheduling

Staff management

Customer service

Communication

Problem solving

Outils

EMR system

CPT coding awareness

Description du poste

UPMC in Pittsburgh is hiring a full-time Office Coordinator to support the Pittsburgh Primary Care team. You will partner with the Practice Manager to oversee front office operations, manage daily staff assignments, schedule appointments, and provide a welcoming, patient-centered experience for families and providers.

Shifts are Monday–Friday, 8:00am–5:00pm with no weekends or holidays. Frequent local travel to nearby offices is required.