Healthcare Office Coordinator — Front Desk & Growth

UPMC Mercy Health Center; Pittsburgh (Allegheny County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Free parking

Growth opportunities

Excellent benefits

Pleasant work environment

Friendly team

Job summary

UPMC Mercy Health Center in Pittsburgh is seeking a full-time Office Coordinator to support the Pittsburgh Primary Care team. Typical shifts are 8:00am-5:00pm, Monday through Friday, with up to 50% travel to nearby teams within 4 miles.

The role enhances patient access, front office operations, and customer service in a collaborative environment. The Office Coordinator partners with the Practice Manager to oversee scheduling, staff assignments, and patient experiences, ensuring efficient

Responsibilities

• Obtain accurate demographic, next of kin, insurance information including referrals/authorizations.
• Ensure patient scheduling is accurate.
• Foster a patient-centric culture and support patient arrival and follow-up activities.
• Monitor practice benchmarks for patient access and scheduling.
• Manage front office staff and coordinate scheduling and assignments.
• Process denial work queues with the CBO.
• Ensure accuracy for daily CPT and diagnosis coding for inpatients and outpatients.
• Oversee orientation/training and cross-training to cover staff coverage during vacations or peak times.
• Compile departmental data on patient caseload and physician intervals to inform staffing levels.
• Maintain a positive customer service atmosphere and address feedback and complaints.
• Collaborate with the manager in selecting, monitoring and evaluating front office staff.

Job description

UPMC Mercy Health Center in Pittsburgh is seeking a full-time Office Coordinator to support the Pittsburgh Primary Care team. Typical shifts are 8:00am-5:00pm, Monday through Friday, with up to 50% travel to nearby teams within 4 miles.

The role enhances patient access, front office operations, and customer service in a collaborative environment. The Office Coordinator partners with the Practice Manager to oversee scheduling, staff assignments, and patient experiences, ensuring efficient