Office Coordinator - Pittsburgh Primary Care

UPMC Mercy Health Center; Pittsburgh (Allegheny County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Free parking

Growth opportunities

Excellent benefits

Pleasant work environment

Friendly team

Job summary

UPMC Mercy Health Center in Pittsburgh is seeking a full-time Office Coordinator to support the Pittsburgh Primary Care team. Typical shifts are 8:00am-5:00pm, Monday through Friday, with up to 50% travel to nearby teams within 4 miles.

The role enhances patient access, front office operations, and customer service in a collaborative environment. The Office Coordinator partners with the Practice Manager to oversee scheduling, staff assignments, and patient experiences, ensuring efficient

Responsibilities

• Obtain accurate demographic, next of kin, insurance information including referrals/authorizations.
• Ensure patient scheduling is accurate.
• Foster a patient-centric culture and support patient arrival and follow-up activities.
• Monitor practice benchmarks for patient access and scheduling.
• Manage front office staff and coordinate scheduling and assignments.
• Process denial work queues with the CBO.
• Ensure accuracy for daily CPT and diagnosis coding for inpatients and outpatients.
• Oversee orientation/training and cross-training to cover staff coverage during vacations or peak times.
• Compile departmental data on patient caseload and physician intervals to inform staffing levels.
• Maintain a positive customer service atmosphere and address feedback and complaints.
• Collaborate with the manager in selecting, monitoring and evaluating front office staff.

Job description

Join our team of Life Changers! UPMC is hiring a full-time Office Coordinator to support our Pittsburgh Primary Care team/office in Pittsburgh. Shift/Hours: Monday-Friday, scheduled shifts between the hours of 8:00am-5:00pm - No weekends or holidays! Travel: Frequent (up to 50%) travel will be required to other local teams/offices (all within 4 miles of each other). *Manager will discuss more details during interview process. Free parking, opportunities for growth/advancement, excellent benefits, a pleasant work environment, and friendly team are just a few of our perks.

Purpose Of The Role

The Office Coordinator partners closely with the Practice Manager to oversee front office operations and staff. This role coordinates scheduling, manages daily staff assignments, and serves as a key resource for patients, families, physicians, and team members. The Office Coordinator helps ensure efficient workflows, exceptional customer service, and a positive experience for both patients and staff.

Responsibilities

• Obtain accurate demographic, next of kin, insurance information including referrals/authorizations.
• Ensure patient scheduling is accurate.
• Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.
• Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.
• Manage front office staff in practice. Work closely with manager to ensure specific needs are met. Coordinate scheduling and staff assignments.
• Work denial work queues in conjunction with the CBO.
• Ensure accuracy for all daily charge input, both inpatients and outpatients of CPT and diagnosis codes.
• Oversee orientation/training including cross training to ensure staff availability/coverage requirements caused by vacations, sickness, or peak loads.
• Compile departmental data on patient caseload and physician intervals to ensure appropriate staffing levels.
• Ensure a positive customer service atmosphere and interactions in office areas through ongoing training/development/monitoring of staff. Seek physician/staff feedback to ensure interactions are appropriate. Investigate/resolve customer complaints.
• Collaborate with manager in selecting, monitoring and evaluating front office staff.