Office Coordinator

UPMC; Hermitage (Mercer County); On-site; USD 42,000 - 54,000; Full time

Job summary

UPMC Horizon Neurology seeks a Full-Time Office Coordinator in Hermitage to support front office operations and patient access. The role requires coordinating scheduling, patient information collection, and staff assignments with the Practice Manager.

The Office Coordinator will also handle denial queues, charge entry accuracy, and staff training to maintain a patient-centric environment. Travel to the New Castle office may be required.

Qualifications

• Experience in a medical office or healthcare setting.
• Strong scheduling and patient coordination skills.
• Ability to supervise front office staff.
• Excellent customer service and communication.
• Familiarity with CPT/diagnosis coding basics.

Responsibilities

• Obtain accurate demographic, next of kin, insurance information including referrals/authorizations.
• Ensure patient scheduling is accurate.
• Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities.
• Monitor and meet practice specific benchmarks inclusive of point of service and scheduling.
• Manage front office staff in practice and coordinate scheduling and staff assignments.
• Work denial work queues in conjunction with the CBO.
• Ensure accuracy for all daily charge input, CPT and diagnosis codes.
• Oversee orientation/training including cross training for staff availability.
• Compile departmental data on patient caseload and physician intervals to ensure staffing.
• Ensure a positive customer service atmosphere and resolve customer complaints.
• Collaborate with manager in selecting, monitoring and evaluating front office staff.

Skills

Front desk management

Patient scheduling

Staff coordination

Customer service

Medical office experience

Education

High school diploma or equivalent

Tools

EHR systems

Billing/coding knowledge

Job description

UPMC University of Pittsburgh Physicians ishiring a Full-Time Office Coordinator to help support Horizon Neurology.

Hours:

Monday through Friday, daylight hours.

Location:

Hermitage with occasional travel required to our New Castle office.

Purpose:

The Office Coordinator manages the front office staff in collaboration with the Practice Manager. Coordinates front office scheduling and staff assignments. Serves as resource to address patient, family, staff, or Physician needs or concerns.

Responsibilities:

• Obtain accurate demographic, next of kin, insurance information including referrals/authorizations.
• Ensure patient scheduling is accurate.
• Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.
• Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.
• Manage front office staff in practice. Work closely with manager to ensure specific needs are met. Coordinate scheduling and staff assignments.
• Work denial work queues in conjunction with the CBO.
• Ensure accuracy for all daily charge input, both inpatients and outpatients of CPT and diagnosis codes.
• Oversee orientation/training including cross training to ensure staff availability/coverage requirements caused by vacations, sickness, or peak loads.
• Compile departmental data on patient caseload and physician intervals to ensure appropriate staffing levels.
• Ensure a positive customer service atmosphere and interactions in office areas through ongoing training/development/monitoring of staff. Seek physician/staff feedback to ensure interactions are appropriate. Investigate/resolve customer complaints.
• Collaborate with manager in selecting, monitoring and evaluating front office staff.