Office Coordinator - Pittsburgh Primary Care

UPMC; Pittsburgh, Northern (Allegheny County, KY); Hybrid; USD 40,000 - 52,000; Full time

Benefits offered by this job

Free parking

Growth opportunities

Excellent benefits

Pleasant work environment

Job summary

UPMC in Pittsburgh is hiring a full-time Office Coordinator to support the Pittsburgh Primary Care team. You will partner with the Practice Manager to oversee front office operations, manage daily staff assignments, schedule appointments, and provide a welcoming, patient-centered experience for families and providers.

Shifts are Monday–Friday, 8:00am–5:00pm with no weekends or holidays. Frequent local travel to nearby offices is required.

Qualifications

• Experience in front-office coordination or medical office setting.
• Strong customer service and communication skills.
• Ability to manage schedules and staff assignments.

Responsibilities

• Obtain accurate demographic and insurance information including referrals/authorizations.
• Ensure patient scheduling is accurate.
• Maintain patient-centric culture and support consumerism initiatives.
• Monitor practice benchmarks for scheduling and access.
• Manage front office staff and coordinate scheduling.
• Process denial work queues with the appropriate office team.
• Ensure accuracy for CPT and diagnosis coding in daily charges.
• Oversee orientation and training for staff coverage during vacations or peak loads.
• Collaborate with manager in selecting and evaluating front office staff.

Skills

Scheduling

Staff management

Customer service

Communication

Problem solving

Tools

EMR system

CPT coding awareness

Job description

Join our team of Life Changers!

UPMC is hiring a full-time Office Coordinator to support our Pittsburgh Primary Care team/office in Pittsburgh.

Shift/Hours: Monday-Friday, scheduled shifts between the hours of 8:00am-5:00pm - No weekends or holidays!

Travel: Frequent (up to 50%) travel will be required to other local teams/offices (all within 4 miles of each other). *Manager will discuss more details during interview process.

Free parking, opportunities for growth/advancement, excellent benefits, a pleasant work environment, and friendly team are just a few of our perks.

Purpose of the Role

The Office Coordinator partners closely with the Practice Manager to oversee front office operations and staff. This role coordinates scheduling, manages daily staff assignments, and serves as a key resource for patients, families, physicians, and team members. The Office Coordinator helps ensure efficient workflows, exceptional customer service, and a positive experience for both patients and staff.

Responsibilities

• Obtain accurate demographic, next of kin, insurance information including referrals/authorizations.
• Ensure patient scheduling is accurate.
• Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.
• Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.
• Manage front office staff in practice. Work closely with manager to ensure specific needs are met. Coordinate scheduling and staff assignments.
• Work denial work queues in conjunction with the CBO.
• Ensure accuracy for all daily charge input, both inpatients and outpatients of CPT and diagnosis codes.
• Oversee orientation/training including cross training to ensure staff availability/coverage requirements caused by vacations, sickness, or peak loads.
• Compile departmental data on patient caseload and physician intervals to ensure appropriate staffing levels.
• Ensure a positive customer service atmosphere and interactions in office areas through ongoing training/development/monitoring of staff. Seek physician/staff feedback to ensure interactions are appropriate. Investigate/resolve customer complaints.
• Collaborate with manager in selecting, monitoring and evaluating front office staff.