Office Coordinator - Northwest Area Outpatient Offices

UPMC; Franklin, Northern (Venango County, KY); Hybrid; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Vision

Dental

Life insurance

Disability insurance

Retirement plan

Paid time off

Paid parental leave

Wellness programs

Job summary

UPMC's Regional Health Services seeks an Office Coordinator to support Northwest Primary Care, Franklin Community Medicine, Shippenville Primary Care and Venango Internal Medicine offices. This full-time role runs Monday through Friday from 8:00am to 4:30pm, with no holidays, evenings or weekends required.

The candidate must commute between listed locations. Title and starting pay rate may vary based on years of experience.

Qualifications

• Experience handling patient demographics and insurance information.
• Proficiency in patient scheduling and front-desk duties.
• Ability to manage front office staff and coordinate scheduling.

Responsibilities

• Obtain accurate demographic, next of kin, insurance information including referrals/authorizations.
• Ensure patient scheduling is accurate.
• Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities.
• Monitor and meet practice-specific benchmarks inclusive of point of service and scheduling.
• Manage front office staff in practice. Work closely with manager to ensure needs are met. Coordinate scheduling and staff assignments.
• Work denial work queues in conjunction with the CBO.
• Ensure accuracy for all daily charge input, CPT and diagnosis codes.
• Oversee orientation/training including cross training to ensure staff availability.
• Compile departmental data on patient caseload and physician intervals to ensure appropriate staffing levels.
• Ensure a positive customer service atmosphere and interactions in office areas through ongoing training and monitoring of staff.

Skills

Scheduling

Front office management

Customer service

Data entry

Medical coding (CPT/diagnosis)

Tools

EPIC

Job description

UPMC's Regional Health Services is seeking an Office Coordinator to support Northwest Primary Care, Franklin Community Medicine, Shippenville Primary Care and Venango Internal Medicine offices. This full-time position will work Monday through Friday from 8:00am to 4:30pm. No holidays, evenings or weekends are required. This position will support multiple practices so the candidate must be willing to commute between the previously mentioned office locations.

Title and starting pay rate of this position may vary based on years of experience.

What Can UPMC Do for You?

• A career path that provides you with the right experience to be successful in the position you want to obtain now and, in the future
• Health and welfare benefits like medical, vision, dental, and life and disability, and an exceptional retirement program
• Work life balance to help manage other important aspects of your life such as: PTO, wellness programs, paid parental leave
• Competitive pay for the work that you do

Responsibilities:

• Obtain accurate demographic, next of kin, insurance information including referrals/authorizations.
• Ensure patient scheduling is accurate.
• Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.
• Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.
• Manage front office staff in practice. Work closely with manager to ensure specific needs are met. Coordinate scheduling and staff assignments.
• Work denial work queues in conjunction with the CBO.
• Ensure accuracy for all daily charge input, both inpatients and outpatients of CPT and diagnosis codes.
• Oversee orientation/training including cross training to ensure staff availability/coverage requirements caused by vacations, sickness, or peak loads.
• Compile departmental data on patient caseload and physician intervals to ensure appropriate staffing levels.
• Ensure a positive customer service atmosphere and interactions in office areas through ongoing training/development/monitoring of staff. Seek physician/staff feedback to ensure interactions are appropriate. Investigate/resolve customer complaints.
• Collaborate with manager in selecting, monitoring and evaluating front office staff.