Multi-Location Customer Service Specialist

Sherwin-Williams; Richland (WA); On-site; USD 22,000 - 30,000; Full time

Job summary

Sherwin-Williams in Richland, WA is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, answer questions about products, and recommend solutions.

This is a full-time position serving stores within a 10 mile radius of Store #708461 at 2100 Keene Rd, Richland WA. The pay is $19.25 per hour and the role emphasizes exceptional service and achieving store sales goals.

Qualifications

• Strong customer service and communication skills.
• Ability to identify customer needs and recommend solutions.
• Capable of resolving issues to ensure customer satisfaction.

Responsibilities

• Assist wholesale and retail customers to determine needs and answer product questions.
• Recommend solutions and upsell where appropriate to meet store goals.
• Promptly resolve customer concerns while maintaining product quality standards.
• Support a full-time store team across the Richland, WA area within 10 miles of Store #708461.

Skills

Customer service

Sales

Communication

Problem solving

Job description

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

This is a full time position

The individual selected for this role will be expected to work at stores within a 10 mile radius of Store #708461 located at 2100 Keene Rd, Richland WA

The pay is $19.25 per hour

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.