Multi-Location Customer Service Specialist

Sherwin-Williams Co.; Mayfield Heights, Northern (OH, KY); Hybrid; USD 19,000 - 27,000; Full time

Job summary

Sherwin-Williams Co. in Mayfield Heights, OH is seeking Customer Service Specialists to assist wholesale and retail customers, determine needs, answer questions about products, and recommend solutions while resolving concerns and delivering outstanding service aligned with store sales goals.

Selected candidates will work at stores within a 10-mile radius of Store #701384 at 6262 Mayfield Road, Mayfield Heights, OH 44124. This is a full-time position with a hiring rate of $16.83/hr.

Qualifications

• Customer service experience or aptitude preferred.
• Strong communication and interpersonal skills.
• Ability to learn product features and apply them to customer needs.

Responsibilities

• Determine customer needs and advise on Sherwin-Williams products.
• Answer questions about products and recommend suitable solutions.
• promptly resolve customer concerns to ensure satisfaction and loyalty.
• Support store sales goals through effective up-selling and cross-selling.
• Maintain high quality and visual standards of products and displays.

Skills

Customer service

Communication

Sales-oriented

Product knowledge

Job description

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

The individual selected for this role will be expected to work at stores within a 10-mile radius of Store #701384, located at: 6262 Mayfield Road, Mayfield Heights, OH 44124.

This is a full-time position with a hiring rate of $16.83/hr.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.