Multi-Location Customer Service Specialist

Sherwin-Williams; Streetsboro (OH); On-site; USD 22,000 - 25,000; Full time

Job summary

Sherwin-Williams is seeking a Customer Service Specialist to support stores within a 15 mile radius of Store 701280, Streetsboro, OH. You will help wholesale and retail customers determine needs, answer questions about products, and recommend the right solutions.

This full-time role requires addressing customer concerns promptly, maintaining high store standards, and contributing to sales goals while staying up-to-date with product features.

Qualifications

• Experience in retail customer service.
• Ability to guide customers to suitable products and solutions.
• Strong communication and interpersonal skills.

Responsibilities

• Assist customers in-store to determine needs and answer product questions.
• Recommend the right Sherwin-Williams solutions and resolve concerns promptly.
• Maintain high store visuals and contribute to achieving sales goals.

Skills

Customer service

Sales focus

Communication

Job description

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to‑date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

The individual selected for this role will be expected to work at stores within a 15 mile radius of Store #701280, located at: 9438 State Route 14, Unit C, Streetsboro, OH 44241.

This is a full-time position with a hiring rate of $16.83/hr.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.