Retail Customer Service

Sherwin--william; Beech Grove (IN); On-site; USD 19,000 - 28,000; Full time

Job summary

Sherwin-Williams in Beech Grove, IN is seeking a full-time Customer Service Specialist to assist wholesale and retail customers, determine their needs, answer questions, and recommend the right Sherwin-Williams solutions. Excellent customer service and knowledge of products are essential to maintain store standards and help achieve sales goals.

The role requires interacting with customers, including minors, handling payments, and supporting a safe store environment.

Qualifications

• Customer service experience and ability to handle inquiries.

Responsibilities

• Interact with wholesale and retail customers to determine needs and provide solutions.
• Answer questions about Sherwin-Williams products and recommend the right solutions.
• Maintain high quality and visual standards of products and store, and help achieve sales goals.

Job description

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

The individual selected for this role will be expected to work at

Store #1006, located at: 4594 S. Emerson Ave, Beech Grove, IN 46203.

This is a full time position and the starting pay rate is $17.05/hr.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.