Multi-Line Representative - State Farm Agent Team Member

Roxanne Jones - State Farm Agent; Waldorf (MD); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

Roxanne Jones State Farm in Waldorf, MD seeks a Multiline Representative to drive agency growth through relationship‑focused sales and customer service. Build trust, identify insurance needs, and deliver tailored solutions while advancing licensing and production in a collaborative office.

You will engage with customers, generate new business, and support retention through exemplary service and careful documentation in our systems.

Qualifications

• Sales-oriented mindset with a strong drive to meet and exceed goals.
• Excellent communication and relationship-building abilities.
• Customer-focused professionalism with a persuasive sales approach.
• Ability to multitask and stay organized in a fast-paced office.

Responsibilities

• Generate new business opportunities through referrals and outreach.
• Conduct consultative conversations to identify insurance needs.
• Quote, present, and close auto, home, renters, life, and other products.
• Maintain strong customer relationships to support retention.
• Assist customers with account questions and policy updates.
• Ensure accurate documentation in agency systems.
• Support growth initiatives and community marketing activities.
• Maintain compliance with procedures and regulations.

Skills

Sales skills

Communication

Relationship building

Customer service

Multitasking

Organization

Licensing readiness

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Multiline Representative – Insurance Sales & Customer Support

Roxanne Jones State Farm

3825 Leonardtown Road, Suite 3

Waldorf, MD 20601

Full-Time | In-Office

Build Relationships. Drive Results. Deliver Exceptional Service.

Roxanne Jones State Farm is seeking a motivated, outgoing, and sales-driven Multiline Representative who enjoys helping customers while growing a successful career in the insurance industry. This role is ideal for someone who thrives in a relationship-focused environment, enjoys consultative sales conversations, and understands the importance of delivering outstanding customer service.

Licensing Requirement (Job Contingent)

This position is contingent upon obtaining required insurance licenses.

• Property & Casualty license must be obtained prior to your Day 1 start (full agency support provided)
• Life & Health license must be obtained within 60 days of your start date
• We provide study guidance, licensing resources, and onboarding support throughout the process

Position Overview

As a Multiline Representative, you will help drive agency growth by building customer relationships, generating new business opportunities, and supporting customer retention efforts. You will work with both prospective and existing customers to identify insurance needs, recommend personalized solutions, and deliver a strong customer experience.

This role combines sales production with light service responsibilities, making it a great fit for someone who enjoys both helping customers and achieving goals.

Responsibilities

• Generate new business opportunities through referrals, outbound outreach, lead follow-up, and relationship development
• Conduct consultative conversations to identify customer needs and recommend appropriate insurance solutions
• Quote, present, and close auto, home, renters, life, and other insurance products
• Build and maintain strong customer relationships that support retention and referrals
• Assist customers with account questions, billing concerns, policy updates, and other service-related needs
• Provide timely follow-up and maintain accurate customer documentation within agency systems
• Support office growth initiatives and collaborate with team members to achieve agency goals
• Participate in community outreach and marketing activities as needed
• Maintain compliance with agency procedures and insurance regulations

Qualifications

• Sales-oriented mindset with a strong desire to meet and exceed goals
• Friendly, professional, and customer-focused personality
• Strong communication and relationship-building skills
• Confidence leading sales conversations while maintaining a strong service experience
• Ability to multitask and work effectively in a fast-paced environment
• Strong organizational and follow-up skills
• Prior sales, customer service, insurance, or business-related experience preferred
• Ability to meet licensing requirements outlined above

What We Offer

• Competitive base salary plus commission and performance incentives
• Uncapped earning potential tied to production
• Full support through the licensing process
• Ongoing training, mentorship, and professional development opportunities
• Friendly, supportive, and team-oriented office culture
• Opportunity for long-term career growth within a growing agency

Equal Opportunity Employer

Roxanne Jones State Farm is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and providing equal employment opportunities to all applicants and employees regardless of race, color, religion, sex, pregnancy, gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law.

Important Notice

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.