Multi-Line Representative - State Farm Agent Team Member

Gina Gonzalez - State Farm Agent; South Elgin (IL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k) matching

Bonus based on performance

Competitive salary

Job summary

Gina Gonzalez State Farm is seeking a bilingual Insurance Sales & Service Representative who is fluent in English and Spanish. The role is full-time, in-office at 48 S McLean Blvd, South Elgin, IL.

The position balances customer service and sales, handling billing inquiries, policy changes, renewals, and cross-selling Auto, Home, Renters, Life, and other products.

We offer licensing guidance, career development, and a supportive, growth-minded team environment.

Qualifications

• Licensing requirements include Property & Casualty, Life and Health licenses.
• Previous insurance experience is preferred but not required.
• Customer service or sales experience is a plus.

Responsibilities

• Assist English- and Spanish-speaking customers with billing, policy changes, renewals, and coverage questions.
• Quote, explain, and close Auto, Home, Renters, Life, and other insurance products.

Skills

Bilingual English/Spanish

Customer service

Sales

Communication

Education

Property & Casualty license

Life & Health licenses

Job description

Bilingual Insurance Sales & Service Representative – Spanish Required

Gina Gonzalez State Farm
48 S McLean Blvd, South Elgin, IL 60177
Full-Time | In-Office

Build Relationships. Protect Families. Grow Together.

Gina Gonzalez State Farm is seeking a bilingual Insurance Sales & Service Representative who is passionate about helping customers and confident recommending insurance solutions. This position is evenly divided between customer service (50%) and sales (50%), with opportunities to work across Auto, Home, Renters, Life, and other insurance products.

Our agency culture is built on three pillars: commitment, consistency, and focus. We’re a progressive, collaborative office where teammates support one another and work to become trusted resources for the customers we serve.

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k) matching
• Bonus based on performance
• Competitive salary

Licensing Requirements

• Property & Casualty license must be obtained before your first day in the agency.
• Life & Health licenses are also required and must be obtained within the agency's established timeframe after starting.
• We provide licensing guidance, study resources, and support throughout the process.
• Previous insurance experience is preferred, not required.

What You’ll Do

Customer Service & Retention - 50%

• Assist English- and Spanish-speaking customers with billing, policy changes, renewals, and coverage questions.
• Conduct policy reviews, resolve concerns, and follow up promptly.
• Build lasting relationships through attentive, reliable service.
• Maintain accurate customer records and support retention goals.

Insurance Sales & Multiline Growth - 50%

• Quote, explain, and close Auto, Home, Renters, Life, and other insurance products.
• Identify protection gaps and recommend coverage based on customer needs.
• Generate business through leads, referrals, outbound outreach, and follow-up.
• Cross-sell to existing customers and help households understand their coverage options.
• Manage sales opportunities and contribute to agency production goals.

What We’re Looking For

• Fluency in spoken and written English and Spanish is required.
• A customer-first mindset, empathy, and strong listening skills.
• Confidence discussing insurance options and asking for the sale.
• Organization, dependability, attention to detail, and follow-through.
• A team player who demonstrates commitment, consistency, and focus.
• Sales, customer service, or insurance experience preferred.
• Ability to meet the licensing requirements above.

Why Join Gina Gonzalez State Farm?

• Supportive team that shares knowledge and celebrates progress.
• Progressive, growth-minded office with a strong customer focus.
• Licensing assistance, coaching, and ongoing professional development.
• Balanced responsibilities in customer service and insurance sales.
• Opportunity to build meaningful relationships and a long-term career.

Equal Opportunity Employer

Gina Gonzalez State Farm considers qualified applicants without regard to any status protected by applicable law.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.