Customer Retention Specialist - State Farm Agent Team Member

Gina Gonzalez - State Farm Agent; South Elgin (IL); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k) matching

Bonus based on performance

Job summary

Gina Gonzalez State Farm is seeking a bilingual, customer-focused Insurance Customer Retention & Sales Representative to join our growing team in South Elgin, IL. This full-time, in-office position requires English and Spanish fluency and licenses in Property & Casualty and Life & Health (or eligibility to obtain them).

You will balance customer service with sales, identify needs, quote and close policies, and contribute to a supportive, growth-oriented team culture.

Qualifications

• This role requires fluency in English and Spanish for customer interactions.
• Licenses in Property & Casualty and Life & Health are required or must be obtained.
• Prior insurance, sales, or customer service experience is preferred.

Responsibilities

• Deliver exceptional service to English- and Spanish-speaking customers.
• Assist with policy changes, billing questions, renewals, and coverage inquiries.
• Conduct proactive customer outreach and policy reviews.
• Resolve concerns with patience and professionalism.
• Build trusted relationships to strengthen loyalty and retention.
• Maintain accurate records and ensure timely follow-up.
• Identify customer needs and recommend insurance solutions.
• Quote, present, and close Auto, Home, Renters, Life, and other products.
• Generate business through referrals and follow-up.

Skills

Bilingual fluency (English/Spanish)

Customer service excellence

Relationship building

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k) matching
• Bonus based on performance

Bilingual Insurance Customer Retention & Sales Representative

Gina Gonzalez State Farm
48 S McLean Blvd, South Elgin, IL 60177
Full-Time | In-Office | Spanish Fluency Required

Build Relationships. Earn Trust. Make a Difference.

Gina Gonzalez State Farm is seeking a bilingual, customer-focused Insurance Customer Retention & Sales Representative to join our growing team!

Our agency is built on three core values: commitment, consistency, and focus. We take pride in our supportive, progressive team culture, where we help one another succeed and strive to become trusted resources for every customer we serve.

If you're fluent in English and Spanish, passionate about customer service, and motivated to contribute to a team that values both people and performance, we'd love to meet you.

Licensing Requirements

Property & Casualty and Life & Health insurance licenses are required for this position.

• Property & Casualty license must be obtained before your Day 1 start date.
• Life & Health licenses must be obtained within the agency's established timeframe after starting.
• Full licensing guidance, study resources, and support are provided.
• Already licensed candidates are encouraged to apply.

What You'll Do

Customer Service & Retention – 50%

• Deliver exceptional service to English- and Spanish-speaking customers.
• Assist with policy changes, billing questions, renewals, and coverage inquiries.
• Conduct proactive customer outreach and policy reviews.
• Resolve concerns with patience, empathy, and professionalism.
• Build trusted relationships that strengthen customer loyalty and retention.
• Maintain accurate records and ensure timely follow-up.

Insurance Sales & Account Growth – 50%

• Identify customer needs and recommend appropriate insurance solutions.
• Quote, present, and close Auto, Home, Renters, Life, and other insurance products.
• Recognize coverage gaps and cross-selling opportunities within existing accounts.
• Confidently transition service conversations into needs-based sales opportunities.
• Generate additional business through referrals, customer outreach, and follow-up.
• Meet established sales and customer retention goals.

What We're Looking For

• Fluent in English and Spanish, with the ability to communicate professionally in both languages.
• Genuine passion for helping customers and delivering outstanding service.
• Strong communication, active listening, and relationship-building skills.
• Comfortable balancing service responsibilities with sales expectations.
• Confident recommending products and asking for the business.
• Organized, dependable, and detail-oriented.
• Coachable, positive, and committed to personal and professional growth.
• Previous insurance, sales, customer service, or account management experience preferred.
• Willingness and ability to obtain required insurance licenses.

Why Join Gina Gonzalez State Farm?

• Strong team culture built on commitment, consistency, and focus.
• Supportive coworkers who collaborate and help one another succeed.
• Progressive, growth-minded agency environment.
• Opportunity to become a trusted resource for customers.
• Balanced customer service and sales responsibilities.
• Full licensing guidance and support.
• Ongoing training, coaching, and career development.
• Opportunity to make a meaningful impact while building your insurance career.

We're looking for someone who shares our commitment to customers, believes in teamwork, and brings consistency and focus to everything they do.

Equal Opportunity Employer

Gina Gonzalez State Farm is an Equal Opportunity Employer. Qualified applicants receive consideration without regard to any status protected by applicable law.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.