Acquisition Specialist - State Farm Agent Team Member

Gina Gonzalez - State Farm Agent; South Elgin (IL); Sur place; USD 42 000 - 56 000; Plein temps

Avantages offerts par ce poste

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k) matching

Bonus based on performance

Résumé du poste

Gina Gonzalez State Farm is hiring a bilingual Insurance Sales & Customer Service Representative to join our team in South Elgin, IL. The role balances insurance sales (50%) and customer service (50%), requires English and Spanish fluency, and offers licensing guidance and structured training.

Ideal candidates are customer-focused, enjoy solving problems, and can transition between service conversations and sales opportunities while building lasting relationships with clients.

Qualifications

• Bilingual in English and Spanish with strong communication skills.
• Willingness to obtain insurance licenses.
• Customer-focused with sales and service mindset.

Responsabilités

• Generate new auto/home/renters insurance sales through leads and referrals.
• Provide bilingual service and policy changes for existing customers.
• Quote, present, and close insurance products; maintain a sales pipeline.

Connaissances

Bilingual English/Spanish

Sales skills

Customer service

Communication

Organized

Outils

CRM software

Description du poste

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k) matching
• Bonus based on performance

Bilingual Insurance Sales & Customer Service Representative – Spanish Required

Gina Gonzalez State Farm

48 S McLean Blvd, South Elgin, IL 60177

Full-Time | In-Office

Build Relationships. Help Customers. Grow Your Career.

Gina Gonzalez State Farm is seeking a bilingual Insurance Sales & Customer Service Representative to join our team!

This position offers an equal balance of insurance sales (50%) and customer service (50%). We're looking for someone who genuinely enjoys helping people, building relationships, solving problems, and identifying opportunities to provide customers with additional insurance protection.

The ideal candidate is fluent in English and Spanish, highly customer-focused, and comfortable transitioning between service conversations and sales opportunities.

Insurance experience is preferred but not required. We provide licensing support and guidance to help the right candidate build a successful insurance career.

Licensing Requirements

Property & Casualty and Life & Health insurance licenses are required for this position.

• Property & Casualty license must be obtained before your Day 1 start date.
• Life & Health licenses must be obtained within the agency's established timeframe after starting.
• Full licensing guidance, study resources, and support are provided.
• Already licensed candidates are encouraged to apply.

What You’ll Do

Insurance Sales & New Business

• Generate new business through leads, referrals, outbound calls, and consistent follow-up.
• Communicate with prospective customers in English and Spanish.
• Conduct needs-based conversations to identify insurance needs and coverage gaps.
• Quote, present, and close Auto, Home, Renters, Life, and other insurance products.
• Build and maintain a pipeline of prospective customers.
• Identify cross-selling opportunities and confidently ask for the business.
• Work toward established sales and production goals.

Customer Service & Retention

• Provide exceptional service to existing customers in English and Spanish.
• Assist with policy changes, billing questions, renewals, and account updates.
• Resolve customer questions and concerns professionally.
• Conduct policy reviews and provide appropriate recommendations.
• Follow up proactively to ensure customer satisfaction.
• Build lasting customer relationships that support retention.
• Maintain accurate customer records and documentation.

What We’re Looking For

• Fluent in English and Spanish, with strong verbal communication skills in both languages.
• Genuine passion for customer service and helping others.
• Strong communication, listening, and relationship-building skills.
• Comfortable balancing sales goals with service responsibilities.
• Confident initiating conversations, recommending products, and asking for the sale.
• Organized, dependable, and detail-oriented.
• Positive attitude, coachability, and willingness to learn.
• Previous sales, insurance, customer service, or account management experience preferred.
• Willingness and ability to obtain required insurance licenses.

Why Join Gina Gonzalez State Farm?

• Balanced role combining insurance sales and customer service.
• Full licensing guidance and support.
• Ongoing training, coaching, and professional development.
• Opportunity to serve and build relationships with a diverse customer base.
• Supportive, team-oriented work environment.
• Long-term career growth opportunities.

If you're bilingual in English and Spanish, passionate about customer service, and motivated to build relationships while growing an insurance career, we'd love to hear from you!

Equal Opportunity Employer

Gina Gonzalez State Farm is an Equal Opportunity Employer. Qualified applicants receive consideration without regard to any status protected by applicable law.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.