Customer Service Representative - State Farm Agent Team Member

State Farm Agent; Slidell (LA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Company parties

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Sharon Green - State Farm Agent in Slidell, LA seeks a bilingual Customer Service Representative. You will support clients in English and Spanish, handle policy inquiries, guide claims, and translate documents as needed.

Ideal candidates communicate clearly, work well with a team, and can explain insurance products to help customers make informed choices. Open to flexible hours and career growth within the agency.

Qualifications

• High school diploma or equivalent; college degree is a plus.
• State insurance license is preferred.
• Proficiency in Microsoft Office Suite and CRM software.
• Flexibility to work hours to accommodate client needs.

Responsibilities

• Assist bilingual clients with inquiries about policies, coverage, and claims.
• Provide customer service via phone, email, and other channels.
• Translate documents and correspondence between English and Spanish.
• Collaborate with team to resolve issues promptly.
• Educate clients on insurance products to aid informed decisions.

Skills

Bilingual (Spanish/English)

Education

High school diploma

Tools

CRM software

Microsoft Office

Job description

Responsive recruiter

Benefits

• 401(k)
• Bonus based on performance
• Company parties
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

Company Overview:

Sharon Green - State Farm Agent, a leader in the insurance industry, is actively seeking talented and bilingual individuals to join our team as Customer Service Representative - State Farm Agent Team Member. If you are fluent in both Spanish & English, and passionate about providing exceptional service, we invite you to contribute your skills to a company that values diversity and inclusivity.

Job Description

As a Customer Service Representative - State Farm Agent Team Member, you will be a crucial link between our company and our diverse client base. Your primary responsibilities will include:

• Assisting bilingual clients with inquiries related to insurance policies, coverage details, and claims processes.
• Providing exceptional customer service through phone, email, and other communication channels.
• Translating documents and correspondence between English and Spanish.
• Collaborating with team members to ensure accurate and timely resolution of customer issues.
• Educating clients on insurance products and helping them make informed decisions.

Qualifications

• Fluent in both Spanish & English, with excellent written and verbal communication skills in both languages.
• Previous customer service experience in the insurance industry is a plus.
• Strong organizational and multitasking abilities.
• Empathetic and patient, with a commitment to resolving customer concerns.
• Familiarity with insurance terminology and policies.

Requirements

• High school diploma or equivalent; college degree is a plus.
• Relevant state insurance license preferred.
• Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.
• Ability to work flexible hours to accommodate client needs.

Sharon Green - State Farm Agent is an equal opportunity employer and encourages applications from individuals of all backgrounds.

Compensation: $35,000.00 - $50,000.00 per year

Are You Driven & Ambitious?

This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are an established, growth-oriented agency with a team of highly motivated individuals. Our team works hard to reach our goals together as a team and have fun while we are doing it! We want to work alongside those who are equally committed to excellence and personal achievement. Our team is comprised of results-oriented individuals that are serious about their development. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you want to work in an environment that is fun, challenging, and rewarding, then Sharon Green - State Farm Agent may be the right fit for you!

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• Our office is open Monday - Thursday 8am - 5pm, Friday 9am - 5pm and Saturday 9am - 12noon.

If you want a career, not a job, then we encourage you to apply.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.