Multi-Department Grocery Operations Manager

Stop & Shop; Rocky Hill (CT); On-site; USD 65,000 - 97,000; Full time

Benefits offered by this job

Comprehensive benefits

Career development

Associate discounts

Job summary

Stop & Shop in Rocky Hill, CT is hiring a Non-Perishable Manager to oversee Grocery, General Merchandise, Health & Beauty Care, Frozen, and Dairy departments. You will drive sales, ensure safety and sanitation, and develop a diverse team through structured training and performance evaluations.

We value customer service excellence, cost control, and continuous improvement. Ideal candidates have 1–3 years of supervisory experience in retail grocery and a BA/related field, with flexibility for

Qualifications

• 1-3 years of supervisory or leadership experience, preferably in retail grocery with knowledge of Grocery, General Merchandise, Health & Beauty Care, Frozen, and Dairy
• Bachelor's degree in Business Administration, Retail Management, or related field (preferred) or equivalent years of work experience
• Highly motivated, results-oriented, and a self-starter with a proven track record of success
• Strong ability to influence and communicate effectively across different functions
• Excellent multitasking skills, with the ability to prioritize and manage multiple responsibilities simultaneously
• Demonstrated leadership and management skills, inspiring and guiding teams to achieve goals
• Exceptional written and verbal communication skills, with the ability to effectively interact with customers, team members, and stakeholders
• High level of customer service skills, with a genuine passion for exceeding customer expectations
• Creative and strategic thinking abilities to drive innovation and continuous improvement
• Effective organizational and time management skills to ensure efficient operations
• Ability to work flexible hours, including weekends and holidays

Responsibilities

• Oversee the daily operations of Grocery, General Merchandise, Health & Beauty Care, Frozen, and Dairy departments
• Ensure departments meet or exceed sales and profit targets
• Maintain high standards of sanitation and safety, ensuring compliance with all regulations
• Direct, oversee, and evaluate the training of all non-perishable department team members
• Monitor and evaluate associate performance and ensure development plans for professional growth
• Foster a culture of diversity and inclusion within the team
• Control turnover by fostering a positive work environment
• Manage labor relations to ensure compliance with company policies and labor laws
• Address and resolve employee issues and grievances in a timely and effective manner
• Cultivate a culture of excellence in customer service and ensure well-stocked stores with fresh products
• Coach and provide feedback for efficient operations to reduce costs
• Implement action plans to improve department performance and inventory accuracy
• Maintain a clean and safe working environment for all associates

Skills

Supervisory experience

Retail grocery knowledge

People development

Communication

Customer service

Leadership

Diversity & inclusion

Multitasking

Education

Bachelor's degree or equivalent experience

Retail management preferred

Job description

Stop & Shop in Rocky Hill, CT is hiring a Non-Perishable Manager to oversee Grocery, General Merchandise, Health & Beauty Care, Frozen, and Dairy departments. You will drive sales, ensure safety and sanitation, and develop a diverse team through structured training and performance evaluations.

We value customer service excellence, cost control, and continuous improvement. Ideal candidates have 1–3 years of supervisory experience in retail grocery and a BA/related field, with flexibility for